Leveraging Customer Conversations for Growth | Alex Atkins from Sturdy

In this episode of Pathmonk Presents, we sit down with Alex Atkins, VP of Growth and Operations at Sturdy, to discuss how businesses can harness customer conversations to drive revenue growth. Sturdy transforms unstructured data from emails, calls, and chats into actionable business intelligence, helping companies proactively address churn risks and improve customer retention. Alex shares insights on the power of contextual data, the importance of understanding the "why" behind customer behaviors, and how businesses can make data-driven decisions faster. If you want to boost customer retention and optimize revenue, this episode is a must-listen!