Kristie Jones - How to Make Discipline a Sales Culture, Not a Punishment

misaligned roles, missed follow-ups, and misunderstanding what makes a sales pro thrive In this 300th episode of SaaS Fuel, Jeff Mains sits down with powerhouse sales coach Kristie Jones, author of Selling Your Way In. Together, they break down how SaaS companies can build accountable sales teams, re-engage cold deals, and align salespeople with their true superpowers. If your CRM is full of “closed lost” deals, this episode shows you how to revive them, build a seven-touch re-engagement plan, and stop leaving revenue on the table. 🔑 Topics covered:The real reason SaaS reps miss quotaHow to uncover your reps’ sales superpowersTurning closed-lost deals into future winsWhy the wrong sales roles kill pipeline performanceBuilding sales teams that own their pipelineMaking follow-up a value-add (not spam) Key Takeaways 00:00 - Why unrealistic VC targets are crushing SaaS teams 02:05 - How closed-lost deals can come back to life 02:53 - A smarter follow-up strategy that builds trust 05:03 - What’s really holding back SaaS sales teams? 07:35 - Teaching reps to own their pipeline 12:25 - Why "closed-lost" doesn't mean lost forever 14:01 - Selling to “not right now” instead of “no” 18:19 - How to align salespeople with their superpowers 24:27 - Rethinking the SDR-first sales career path 26:02 - Matching sales roles to strengths and company stage 36:28 - How to hire (and fire) the right reps 40:14 - Diagnosing quota problems: rep, process, or market? 48:28 - Listening better to your prospectsTweetable Quotes "Stop trying to make every seller an SDR. Play to their strengths." — Kristie Jones "A closed-lost deal today might just be a 'not right now' deal waiting for your follow-up." — Jeff Mains "Great sales teams don’t just chase leads—they build trust over time." — Kristie Jones "Quota attainment problems often start with misaligned roles, not bad reps." — Kristie Jones "Your pipeline is your responsibility. Waiting for marketing isn’t a strategy." — Jeff Mains "The bar for thoughtful follow-up is so low. Just show up with value and you’ll stand out." — Kristie JonesSaaS Leadership LessonsStop forcing reps into one-size-fits-all roles. Every seller has a superpower—find it and build their process around it.Closed-lost isn’t dead. Most deals stall from indecision or bad timing, not competitors. Revisit them.Sales follow-up is an art. Add value in every touch, not spam. Focus on nurturing trust over chasing quick wins.Pipeline ownership beats lead dependency. Teach reps to prospect and fill their own pipeline—not just wait for inbound leads.Hiring the wrong rep for the wrong stage kills growth. Early-stage SaaS needs a different seller than late-stage scale.Quota problems aren't always people problems. Sometimes it's your process, market positioning, or the wrong sales motion for your stage. Guest Resources Email - kristie@kristiekjones.com Website - http://www.kristiekjones.com/ - http://www.kristiekjones.com/saasfuel LinkedIn - <a href="https://www.linkedin.com/in/kristiekjones/" rel="noopener noreferrer"...