Josh Newman: Revolutionizing Workforce Design: Global Head of People and Strategy @ WPP

#thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale. To learn more, please visit: https://www.fountain.com/?utm_source=shrm-2024&utm_medium=event&utm_campaign=shrm-2024-podcast-adam-posner. Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcast For all episodes, please check out www.thePOZcast.com  Takeaways: - Work architecture is essential for understanding how work gets done. - Workforce design and strategy are closely linked. - Employee experience mapping can enhance workforce design. - Onboarding is a critical stage in the employee journey. - Mutual responsibility exists in managing employee expectations. - Technology can complicate employee experiences if not implemented thoughtfully. - Future-ready organizations prioritize employee development and upskilling. - HR must claim a seat at the revenue table to drive business outcomes. - Remote work requires intentional design to foster collaboration. - Contentment is a dynamic goal worth striving for in one's career. Summary In this conversation, Adam Posner and Josh Newman delve into the intricacies of workforce design and employee experience. They discuss the importance of understanding work architecture, the critical stages of employee onboarding, and the mutual responsibilities of employers and employees in managing expectations. Josh shares insights from past workforce design projects, highlighting lessons learned from failures and the significance of creating future-ready organizations that prioritize employee development. The discussion also touches on the evolving role of HR in driving revenue, the challenges of remote work, and the impact of parenthood on leadership styles. They conclude with reflections on career advice and the true definition of success.   Chapters   00:00 Understanding Workforce Design and Architecture 02:59 Employee Experience Mapping: The Six Stages 05:56 Mutual Responsibility in Onboarding 08:53 Lessons from Workforce Design Failures 11:52 Future-Ready Organizations: Human-Centric Approaches 14:37 The Role of HR in Revenue Generation 17:48 Navigating Remote Work and Mentorship Challenges 20:18 The Transformative Power of Parenthood 26:44 Navigating Work-Life Balance and Productivity 31:55 The Future of Work and Employee Value Proposition 34:56 Defining Success Beyond Traditional Metrics