Improving Your Customer Support With Richard Blank of Costa Rica’s Call Center

Richard Blank is the CEO of Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. When Richard was 27 years old, he relocated to Costa Rica, where he started training employees for one of the large call centers in San Jose. He's trained over 10,000 bilingual telemarketers, shaping them to be the finest in the country. Richard is often sought after for private training sessions and consultations. In this episode… When business owners think about telemarketing, they often envision those aggressive-type callers who inundate people with calls, so they pass on implementing it into their business. As a result, they miss out on the opportunity for inbound support, outbound lead generation, and appointment setting.  Additionally, many businesses that do set up call support often make the mistake of focusing on the number of calls made or received rather than the quality. They’re not adept at handling inbound calls, tackling upsell opportunities, and rendering poor customer service. So how do you improve your customer support?  Listen to this Inspired Insider Podcast episode with Dr. Jeremy Weisz featuring Richard Blank, the CEO of Costa Rica's Call Center. They discuss misconceptions about telemarketing and call centers, diplomatic phrases to improve your customer support, how to handle inbound calls, and more!