Incentivizing Property Managers: Creative Approaches to KPIs and Bonuses

Send us a text KPI and bonus structures in property management are highly dependent on team structure and should be implemented thoughtfully with focus on rewarding performance that exceeds standard expectations rather than basic job functions.  • The "Keep It Budget" gives property managers their full bonus upfront which gets reduced for avoidable mistakes • "Profit Per Portfolio" rewards based on total revenue generation instead of property numbers • "KPI A La Carte" allows team members to choose focus metrics quarterly • Task-based micro bonuses incentivize specific tasks like routine inspections or 5-star reviews • Shared bonus pools create team accountability especially in task-based structures • Creative non-monetary incentives include Culture Coins and mini-CEO programs • Client experience metrics like NPS scores provide balance to prevent quantity over quality • Not all agencies need KPIs - many successful businesses simply pay market rates with great environments I"m always happy to share ideas and brainstorm together. If you have creative approaches to KPIs or questions you"d like addressed, please send them through to me. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Grout Guy.  The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts. Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now! Support the show