How to Build a Transparent Business, with Max Levchin of Affirm

In 2012, Max Levchin launched Affirm to give consumers a new way to buy with instant point-of-sale loans. Max is no stranger to transforming financial services—as a co-founder of PayPal, he's been reimagining our relationship to money for decades. Max shares how his quest to build a better FICO score expanded into a broader mission for Affirm, what he learns from listening to customer service calls, why he set out for Palo Alto after college to start "an internet company" (which became PayPal), and reveals his Myers-Briggs type.  Follow Max on social at @affirm and on Twitter at @mlevchin.