IAM2390 - Chief Revenue Officer Bridges the Financial Literacy Gap for Small Business Owners

James Hatfield is the Chief Revenue Officer at Liveswitch and with extensive leadership experience in companies like IQVIA and Sageworks. Liveswitch uses instant video to drive less, give more estimates, assess issues remotely, pre-qualify leads better, and document your work. With a simple click and no apps, LiveSwitch Contact is the fastest and easiest way to connect with customers and team members to make more money and save time. James co-founded a company that turned financial statements into plain language for small business owners, leading it to become an Inc. 500 company and eventually sold it to KKR. He emphasizes the importance of "grit" and resilience in business, especially in the face of rejection or adversity and advocates for collecting feedback and using it to improve your business, which he refers to as "delighting the customer." James recommends forming a personal board that includes people from different industries and backgrounds.   Website: LiveSwitch LinkedIn: James Hatfield   Check out our CEO Hack Buzz Newsletter–our premium newsletter with hacks and nuggets to level up your organization. Sign up HERE.  I AM CEO Handbook Volume 3 is HERE and it's FREE. Get your copy here: http://cbnation.co/iamceo3. Get the 100+ things that you can learn from 1600 business podcasts we recorded. Hear Gresh's story, learn the 16 business pillars from the podcast, find out about CBNation Architects and why you might be one and so much more. Did we mention it was FREE? Download it today!