HR isn't the Center of Attention, The Workforce Is: Insights from Cenikor Foundation

In this episode, Kellee Webb shares the remarkable journey of Cenikor Foundation since 2009, growing from 82 employees across three locations to nearly 600 employees today, with 75 people in their corporate office (or "operations support," as they call them at Cenikor). The discussion highlights significant milestones such as the adoption of technology, the creation of a robust back office support system including a call center, and the strategy behind twelve acquisitions. The conversation delves into leadership development programs, employee motivations, and the importance of compassion and servant leadership in a service-oriented organization. The transformative impact of expanding services like detox, outpatient programs, and recovery support specialists is also discussed. Finally, the episode touches on HR challenges and strategies, the importance of aligning organizational and individual goals, and the rewarding experience of helping employees grow and thrive. 00:00 Introduction and Initial Growth 01:32 Challenges and Strategic Moves 04:09 Leadership Development and Employee Engagement 07:19 Substance Abuse Treatment Services 11:06 HR Strategy and Cultural Integration 17:23 Performance Metrics and Bonus System 27:18 Personal Reflections and Leadership Insights 32:52 Conclusion and Final Thoughts This episode is part of the Insperity SMB HR Challenges podcast series. Learn more about our research with Insperity on SMB HR challenges Connect with Kellee on LinkedInSee the show archives and sign up for episode updates