How To Provide Value Feedback From A Place Of Care With Sarah Conger

Sarah Conger is the VP of Customer Experience at VGM Fulfillment. She joins Adam Markel in this conversation about the right way to deliver valuable feedback. They discuss the importance of creating a safe and caring environment to make feedback easier to digest and apply. Sarah points out why you should revisit the way you provide such comments to avoid initial responses centered on anger or defensiveness. They also talk about turning your problem-solver mode off when helping others to stop yourself from overreaching or overreacting. Sarah shares how she sets personal boundaries to help her decide when to act and when to listen.   Show Notes: 00:00 – Introduction 01:18 – Why Sarah love problems 03:34 – What to fix and not to fix 11:54 – How a leader came to Sarah’s help 22:04 – Giving valuable feedback 29:42 – Creating a safe workplace environment 37:05 – Today’s concept of resiliency 44:43 – Sarah’s daily ritual