How to Leverage AI with a Human Touch with James O’Brien and Punit Bhatia in the FIT4PRIVACY Podcast E123 S05

Have you ever thought about how artificial intelligence could support us in our day-to-day work without replacing us? The fact is that when AI and people work together, incredible things may happen. We're exploring this exciting topic today with Punit Bhatia and Ducky.ai creator and COO James O'Brien. He has spent almost a decade working in startups and working hard to enhance customer service through AI. Join the discussion with us about how AI can greatly assist us in customer service, increasing the effectiveness and efficiency of our work in Episode 123, Season 5 of FIT4Privacy Podcast. If you find this episode insightful, be sure to subscribe to our podcast and share it with your friends and colleagues. Let’s spread the word about the positive impact of AI in our lives!    KEY CONVERSION POINT  00:01:57 James definition of AI  00:03:44 How does AI impact on society  00:05:55 Risks around AI  00:10:32 About LLM’s  00:21:20 Semantic and keyword understanding    ABOUT THE GUEST  James O Brien has spent over a decade working in startups. He is the co-founder and COO of Ducky — customer support AI that works alongside humans to help them perform at their best.  Prior to Ducky, James was the COO of Nashville, TN-based crypto asset manager Valkyrie Investments. During his tenure, Valkyrie investments launched the United State’s second bitcoin futures ETF and grew to over $1B in assets. Before Valkyrie, James was the first hire at AltoIRA, a Nashville-based fintech specializing in self-directed IRAs for alternative asset investing. He helped scale the business from pre-seed through series A — growing the team from 2 to over 100 individuals while focusing on customer support, partnerships and, later, crypto.  Apart from the land of startups, James is a singer and fledgling piano player — he moved down to Nashville, TN over a decade ago singing in a band. He loves cooking, reading (primarily fantasy novels), yoga and spending time with friends + family. ABOUT THE HOST   Punit Bhatia is one of the leading privacy experts who works independently and has worked with professionals in over 30 countries. Punit works with business and privacy leaders to create an organization culture with high privacy awareness and compliance as a business priority. Selectively, Punit is open to mentor and coach privacy professionals.   Punit is the author of books “Be Ready for GDPR'' which was rated as the best GDPR Book, “AI & Privacy – How to Find Balance”, “Intro To GDPR”, and “Be an Effective DPO”. Punit is a global speaker who has spoken at over 30 global events. Punit is the creator and host of the FIT4PRIVACY Podcast. This podcast has been featured amongst top GDPR and privacy podcasts.   As a person, Punit is an avid thinker and believes in thinking, believing, and acting in line with one’s value to have joy in life. He has developed the philosophy named ‘ABC for joy of life’ which passionately shares. Punit is based out of Belgium, the heart of Europe.     RESOURCES   Websites: www.fit4privacy.com, www.punitbhatia.com, https://ducky.ai/  Podcast: https://www.fit4privacy.com/podcast   Blog: https://www.fit4privacy.com/blog   YouTube: http://youtube.com/fit4privacy