How PayPal leveraged AI and technology to transform digital payments.

In this captivating episode of the Insurance Town Podcast, Mayor Heath Shearon welcomes the tech-savvy and insightful Mike Todasco. Known for his rich background in innovation and technology, Mike shares his journey from working at PayPal to becoming an expert in generative AI. Together, they dive deep into how AI is transforming industries, including insurance. Mike explains the disruptive journey of PayPal, the evolution of mobile payments, and the strategic pivots that kept the company at the forefront of digital transactions. The conversation then shifts to the power of AI and its incredible potential to revolutionize the way agencies operate. From comparing insurance policies to streamlining daily tasks, Mike and Heath explore innovative AI use cases that can simplify processes and enhance customer experiences. Whether you’re an AI skeptic or already experimenting with ChatGPT, this episode is packed with practical ideas and inspiration to take your agency to the next level. Key Takeaways:AI's Role in Business Evolution: How PayPal leveraged AI and technology to transform digital payments.Generative AI in Insurance: Practical use cases for streamlining policy comparisons and enhancing customer communication.Embracing Technology: Why insurance agencies should overcome tech hesitancy to stay competitive.Personalized AI Applications: How to tailor AI tools to fit your agency's unique needs and voice. Sponsors: A big thank you to our sponsors for making this episode possible!Smart Choice: Looking for a great partner to help grow your agency? Check out Smart Choice for all your agency needs.Canopy Connect: Want to simplify the way you collect client information? Visit UseCanopy.com/heath to see how Canopy Connect can help streamline your agency’s processes.Olde School Marketing: For all your marketing and promotional needs, Olde School Marketing has you covered. Reach out today to level up your marketing game! Tune in now to discover how AI can transform your agency and learn from one of the industry's brightest minds!