From Turnaways to Takeaways: Monetizing Referrals through "Have You Got", with Deborah Labi

Send us a message! This week, we’re joined by Deborah Labi, a seasoned hospitality professional and the founder of Have You Got, a verified global guest referral network designed to help independent property managers expand their reach and maximize revenue without sacrificing the personal touch that sets them apart. With two decades of experience in the industry, Deborah understands the frustration of turning away great guests, whether due to lack of availability or location. That challenge led to the creation of Have You Got, a platform that enables property managers to remain helpful, visible, and profitable even when they can’t host the guest themselves. Through verified referrals, Have You Got turns missed bookings into meaningful opportunities for both managers and travelers. In this episode, we dive into: 1️⃣ How Have You Got turns guest referrals into passive income 2️⃣ Why verified managers and guest-first design build lasting trust 3️⃣ Smart ways to use referral links to capture missed bookings 4️⃣ How simple videos can strengthen guest loyalty 5️⃣ Why collaboration, not consolidation, is key to reducing OTA dependence We also discuss the importance of transparency, collaboration, and brand-building in a market where travelers are increasingly craving trusted, local experiences. Connect with Deborah: LinkedIn: https://www.linkedin.com/in/deborah-labi-a7566a2b/ Website: https://www.thehaveyougot.network/ ✨ Exclusive Offer to Alex & Annie Listeners: Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400) You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out. 👉 https://calendly.com/dstephens-tnsinc Go live with Homes & Villas by Marriott Bonvoy by August 4, 2025, and receive Marriott Bonvoy Platinum Status for one year, 36000 bonus points, and a marketing feature on a Homes & Villas marketing channel after you launch: 👉 https://partners.homes-and-villas.marriott.com/s/event-property-managers-contact-us?ev=AApod25 Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team: 👉 https://calendly.com/michelle-marquis-grandwelcome/30min #vacationrentals #shorttermrentals #referrals