From Booking to Checkout: How SuiteOp Streamlines Guest Experience and Operations with Simon Seroussi

Send us a message! In this episode, we’re joined by Simon Seroussi, Co-Founder of SuiteOp, a guest experience and operations platform built by operators, for operators. With a background in both hospitality tech and short-term rental management, Simon shares how SuiteOp was born from firsthand experience growing a 400-unit portfolio and the operational chaos that came with it. From automating smart locks to unifying guest portals, task management, and upsells, SuiteOp is designed to simplify everything that happens after the booking is made. We explore what it really takes to deliver a seamless guest journey, reduce team miscommunication, and stay ahead of rising expectations in today’s short-term rental landscape. We dive into: 1️⃣ Why most STR tech falls short after the booking 2️⃣ How SuiteOp replaces five tools with one platform 3️⃣ What guests actually want in a digital portal 4️⃣ Where automation adds real value (and where it doesn’t) 5️⃣ A smarter approach to upsells, loyalty, and guest data 6️⃣ What’s holding vendors back from working together Connect with Simon: LinkedIn: https://www.linkedin.com/in/simonseroussi/ Website: https://suiteop.com/  ✨ Exclusive Offer to Alex & Annie Listeners: Get a free market assessment from Track with 3 to 5 actionable insights tailored to your business. (valued at $400) You will meet one-on-one with an expert to help evaluate your market, identify opportunities, and build a strategy to help you stand out. 👉 https://calendly.com/dstephens-tnsinc Go live with Homes & Villas by Marriott Bonvoy by August 4, 2025, and receive Marriott Bonvoy Platinum Status for one year, 36000 bonus points, and a marketing feature on a Homes & Villas marketing channel after you launch: 👉 https://partners.homes-and-villas.marriott.com/s/event-property-managers-contact-us?ev=AApod25 Get a free Growth Hack Review and P&L Evaluation when you mention “Alex & Annie” during your discovery call with the Grand Welcome team: 👉 https://calendly.com/michelle-marquis-grandwelcome/30min #vacationrentals #shorttermrentals #operations