Episode #88: Why Victor Cho Believes AI-Driven Companies Need a Human Touch

Do you think about how AI is going to shape our future in business? Victor Cho might have the answer! As a longtime member of the Conscious Capitalist community, he is a CEO/Advisor and Board Member (best known for his work with Emovid) with a deep passion for building online customers experiences that truly delight (Net Promoter 80+) and define markets.  Victor's philosophy of considering society as a crucial fourth stakeholder in business, alongside employees, customers, and shareholder is grounded in his emphasis on transperancy, empathy, diversity and integrity. In this episode, he explains his operational framework for maximizing positive societal impacts, minimizing negative ones, and fostering transparency as well as the transformative potential of AI in business. ** If you enjoy this podcast, would you consider leaving a review on Apple Podcasts/iTunes? It takes only a few seconds and greatly helps us get our podcast out to a wider audience. Please subscribe on Apple Podcasts / Spotify / Stitcher, or wherever you get your podcasts. For transcripts and show notes, please go to: https://www.theconsciouscapitalists.com This show is presented by Conscious Capitalism, Inc. (https://www.consciouscapitalism.org/) and is produced by Rainbow Creative (https://www.rainbowcreative.co/) with Matthew Jones as Executive Producer, Rithu Jagannath as Lead Producer, and Nathan Wheatley as Editor. Thank you for your support! - Timothy & Raj Time Stamps 00:00 Welcome to The Conscious Capitalists 00:23 Introducing Victor Cho 01:44 Victor's Journey to the Fourth Stakeholder Philosophy 04:05 Operationalizing Societal Impact 06:09 Frameworks for Positive Business Impact 14:15 The Role of Data and Collaboration 19:29 AI and Social Responsibility 22:42 AI's Impact on Business Models 23:16 Cost Reduction and Efficiency 24:15 Intelligence as a Service 25:20 AI in Asynchronous Video Communication 27:23 AI's Role in Conscious Capitalism 31:15 The Future of Work with AI 36:54 Leadership in the Age of AI 38:14 The Importance of Suppliers and Authenticity 42:03 Conclusion and Further Resources