Episode 295: Upsetting the Cult of Comfort

21 Apr 2025 • 21 min • EN
21 min
00:00
21:22
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Michael Cush, Owner, Mortgage Startup Consulting. Highlights include: mortgage industry resists change—and it’s dangerous; AI and outside forces are disrupting the status quo; industry still doesn’t prioritize customer experience; executives are not preparing for the future and bold, not incremental, change is needed. Mike is a 25 year mortgage veteran.

From "Mortgage Manager Playbook"

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