Episode 205: Revolutionizing Workforce Agility Through AI with Karthik Suri

Join Melissa Perri in this insightful episode of the Product Thinking Podcast as she chats with Karthik Suri, Chief Product Officer at Cornerstone OnDemand. Recognized for his expertise in leveraging AI for workforce development, Karthik shares innovative strategies on bridging skill gaps and creating personalized career pathways through generative AI and data intelligence. They explore the transformative potential of AI in talent development, emphasizing the need for a blend of technical and human-centric skills to thrive in today’s dynamic work environment. Discover how AI is reshaping talent management and why human skills are increasingly in demand, surpassing digital skills threefold. Karthik highlights the significance of adaptable enterprise software that aligns with the evolving needs of workforces. Curious about how to prepare your organization for the future with AI-driven insights? Tune in to explore the intersection of AI, skills development, and workforce readiness. You’ll hear us talk about: 23:52 - Harnessing AI for Skill Detection and Career Growth Karthik explains how generative AI can assess skills through various data sources, creating holistic profiles for employees. This approach helps organizations identify and develop the necessary skills for career progression. 29:09 - Building a Unified Product Strategy Karthik shares insights on the importance of a unified user experience and a platform mindset for product strategy. He discusses how integrating design systems and data structures across products enhances customer outcomes. 42:57 - Ethical AI in Performance and Skills Evaluation The conversation delves into the ethical considerations of using AI for performance reviews, highlighting the importance of accountability, explainability, and bias mitigation. Episode Resources: Karthik Suri on LinkedIn Cornerston OnDemand