Ep. 153: Muni operator Charles Haletky on teaching "professional paranoia"

Veteran operator Charles Haletky walks us through the highs of "pure, exquisite joy of public humiliation" and the lows of, well...the lowest you can imagine. He reminds us that, as someone who trains the next generation of operators, he needs to be cruel on occasion—not to be kind, but for the greater good.