Eliminate the Rocks From Your Customer Journey - Sean Albertson

In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson. Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200. And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey. Here’s what we discuss:The four types of “rocks” that disrupt your customer experienceHow to find and eliminate the “rocks” from your customer journeyConnecting silos to create a seamless experienceThe need for cross-functional teams to address customer experienceConnecting upstream and downstream effects in your customer journeyThe Colorado DMV’s seamless customer experience RESOURCES FROM THIS EPISODE:Sean’s websiteSean’s book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer JourneySean on LinkedIn