E95 - The Promise of Change vs the Realisation Gap - Podcast with Lindsay Phillips

Welcome to The Inner Game of Change,  where we explore the invisible forces that shape the way we lead, live, and learn, because real change, as you and I know, always starts on the inside.  Today, I am joined by Lindsay Phillips. Lindsay is the founder of SkyPhi Studios, a Forbes contributor, and a seasoned change leader who has helped organisations realise the true value of their digital investments. Her work spans leadership coaching, culture change, and program management—always with a focus on people and collaboration, not just the technology itself. In this conversation, we dive into the gap between the promises leaders make and the value organisations actually see. We explore why adoption is not the same as optimisation, how fatigue often cuts short measurement, and what leaders can do to create sustained engagement. And we also explore generative AI—why it feels like learning a musical instrument, starting with noise and, with practice, becoming music. If you care about making change stick, about the human side of value realisation, and about how AI is reshaping the adoption landscape, this is an episode for you. I am grateful to have Lindsay chatting with me today. Note: Stay tuned after the conversation for a special ChatGPT reflection and review of this episode  About Lindsay is an organizational change expert that helps organizations realize the full value of their digital investments. She specializes in guiding organizations through change, fostering collaboration, and enhancing engagement. Her expertise in leadership coaching, program management, and culture change initiatives helps organizations not just adopt new tools, but embrace a holistic approach to transformation. She has founded two consulting firms, SkyPhiStudios and Studio Change. Lindsay’s Profile linkedin.com/in/lindsay-phillips-atx Website lindsay-phillips-pmp.com (Company) Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn