E220 | Why Context is Key to Long-Lasting Client Relationships

What are some common mistakes businesses make when setting context for clients, and how can these be avoided? Wondering why some businesses effortlessly get glowing testimonials and referrals while others struggle to get noticed? In this episode, I dive into the critical importance of setting context for your clients in every business engagement. While it may seem like common sense, I’ve seen firsthand how gaps in communication can lead to dissatisfaction, lost referrals, and missed opportunities for testimonials. Even when you’re delivering great work, a lack of clarity and visual representation can erode trust. I’ll share real experiences from my own client engagements and break down the most common mistakes businesses make—like assuming clients always understand what’s happening behind the scenes. I’ll also give you actionable strategies to improve communication, provide consistent progress updates, and showcase results in a way that keeps clients engaged and builds lasting trust. By the end of this episode, you’ll know exactly how to turn your clients into enthusiastic advocates who naturally refer your services. Let’s lean out and level up together—tune in now! In this episode, I discuss: •    Setting Context for Clients •    Building a Lean Dream Team •    Recommendations for Better Client Communication •    Necessity of Clear Plans   Ready to get out of the day-to-day operations of your business? A SOL (Strategy + Operations Leader) is the missing link between your vision and results that aren’t dependent on you! Certify your existing right-hand or get support in hiring the right person: https://www.strategicopsinstitute.com/sol   Looking to go deeper and learn how to scale your business sustainably? OPS ALCHEMY will help you to reclaim your time, increase your impact and profit, and simplify your business as you scale to multiple-7 figures and beyond so you finally get to enjoy the success you worked so hard to achieve. Find out more at: https://www.leanoutmethod.com/opsalchemy   Ready to become a strategic leader who understands how to balance sustainable and scalable growth with operational efficiency?  Join our SOL Collective, an elite and private community for Business Strategists and Operational Leaders who advise and support founders in scaling their businesses. Learn more at https://www.strategicopsinstitute.com/collective Have questions? Want to explore partnering together to scale your business? Connect with me on my personal Instagram @cristagrasso or LinkedIn and let’s start a conversation. If you loved this episode, please help us spread the word and reach more business owners like you by leaving a 5-star rating and review. Hit subscribe to be the first to listen to new episodes each Tuesday. For full show notes and more visit https://www.leanoutmethod.com/podcast