Digital Transformation in the Restaurant Industry | Andy Rebhun

Summary In this conversation, Andy shares insights from his extensive career in marketing and digital transformation, particularly at El Pollo Loco. They discuss the importance of understanding customer needs, building effective loyalty programs, and creating a frictionless experience for consumers. The conversation also touches on the future of technology in the restaurant industry, emphasizing the role of AI and data in enhancing customer engagement and operational efficiency. Special Guest: Andy Rebhun is a global marketing executive and digital transformation leader with deep expertise in the restaurant and hospitality space. With experience at brands like McDonald’s and El Pollo Loco, Andy has helped shape innovative customer journeys through AI, loyalty programs, and omnichannel strategy. He is passionate about using data and technology to create frictionless, memorable dining experiences. Currently, Andy serves as the CMO of CAVA, where he continues to lead bold digital change in the food and beverage industry. Chapters: 00:00: Career Journey and Early Experiences 05:04: Digital Transformation at El Pollo Loco 09:59: Building Customer Loyalty Programs 14:55: Creating a Frictionless Customer Experience 20:06: The Future of Technology in Restaurants ANDY'S INFO: LinkedIn: https://www.linkedin.com/in/andrew-rebhun/ PODCAST INFO: Website: https://FutureFactory.live Spotify: https://open.spotify.com/show/0SsZRdrvWTUs1QY6Zu1sU6 Apple Podcasts: https://podcasts.apple.com/us/podcast/future-factory/id1659895549 Amazon Music: https://music.amazon.com/podcasts/207e04aa-11a1-4b28-964a-148608422a49/future-factory   FUTURE FACTORY SOCIAL: Instagram: https://www.instagram.com/futurefactorypodcast/ Twitter: https://twitter.com/FutureFactoryFF Facebook: https://www.facebook.com/futurefactorypodcast LinkedIn: https://www.linkedin.com/showcase/futurefactorypodcast TikTok: https://www.tiktok.com/@futurefactorypodcast?_t=8ZIxAf4Orra&_r=1 ANTHONY'S SOCIAL: Instagram:  https://www.instagram.com/anthonyamunategui/ Facebook: https://www.facebook.com/anthony.amunategui.3 Find great guests at PodMatch https://www.joinpodmatch.com/futurefactorypodcast