Denny Fitzpatrick | Former General Manager of the Willows Lodge | The Five I’s that Lead to World Class Customer Service

On today’s episode of the Wow Factor, we are joined by Denny Fitzpatrick, general manager of the Willows Lodge. Denny has dedicated his life to transforming hotel industry, working with some of the world’s top hospitality companies throughout his career and inspiring accountability and world-class service.  Prior to his work at the Willows Lodge, he was general manager at the premier luxury destination Hotel 1000, where he led the Hotel 1000 team to many accolades on a variety of Best Hotel lists, as well as the #1 Trip Advisor ranking in Seattle.  In this episode, you’ll hear Denny talk about the hospitality industry, why giving love and attention to employees creates tremendous positive change, his “Five I’s”, and how he is overcoming health challenges with bravery and grace.  "You have to put your time in because at that time, I was going to start looking for another job that paid a little bit more, that appreciated me a little bit more. And literally that one statement, ‘you have to put your time in,’ became a reality." - Denny Fitzpatrick “I will focus more on me than we” - Denny Fitzpatrick “Inspect What You Expect” - Denny Fitzpatrick This Week on The Wow Factor: Denny’s father and impact his integrity and reputation  “A dream died.” And figuring out what to do next Words of Wisdom: you have to change, you have to your time in, if it gets in your blood you’ll never want to get out.  The power of handwritten notes “We long for connection and attention.”  Progress towards healing.  Handling business during the Great Recession  What needs to change? “The Five I’s” Overcoming Parkinson’s and facing the struggle with bravery Denny Fitzpatrick’s Words of Wisdom: Leadership is about modeling the standards you set. If you expect excellence, embody it. If you value respect, show it. True influence comes from living the example you want others to follow.  Connect with The Willows Lodge: Website Instagram Facebook Connect with The Wow Factor: Brad’s Website Email Brad Formsma LinkedIn Instagram Facebook X