Dawn Anderson | How Strategic HR Transforms Law Firm Performance

Dawn Anderson is the Chief Human Resources Officer at Butler Snow LLP, a law firm with nearly 400 lawyers across 25 offices. With more than 30 years of HR experience and both an MBA and law degree from the University of Georgia, Dawn brings a unique perspective to law firm leadership. After two decades in HR leadership roles in retail and manufacturing, Dawn transitioned to the legal industry where she now oversees Butler Snow's HR function and operations. She has taught as an adjunct professor teaching college-level courses and facilitating countless training seminars on leadership, management, and human resources. She is also an active member of the Atlanta Association of Legal Administrators, where she previously served as board member and chapter president. WHAT'S COVERED IN THIS EPISODE ABOUT STRATEGIC HR LEADERSHIP Law firms often treat HR as a cost center or an administrative function that handles paperwork, processes bonuses, and deals with employee issues when they come up. But there's often a disconnect between what HR professionals actually do and how lawyers value that work. Administrative leaders get kept out of important conversations, even when those decisions directly affect people and performance. When HR leadership operates strategically and lawyers work with the professionals who understand people management, things change. Compensation systems become transparent and defensible instead of feeling like a black box. People get prepared for leadership roles instead of being promoted and left to figure it out. And firms make smarter decisions about retention, hiring, and succession planning because the work gets more intentional instead of reactive. In this episode of The Lawyer's Edge, Elise Holtzman is joined by Dawn Anderson to discuss building credibility as an HR leader in a law firm, why lawyers sometimes undervalue the work administrative professionals do, and how strategic people management changes both culture and business results. 2:49 - Dawn's journey from chemical engineering to HR with a JD and MBA 6:37 - Why lawyers sometimes undervalue administrative professionals 8:33 - Taking five years to get into the bonus process at her previous firm 9:33 - Creating a defensible bonus system in hours instead of days 14:42 - Building trust and credibility with attorneys using The First 90 Days approach 17:31 - The challenge of recruiting legal assistants in today's market 21:30 - Pairing experienced legal assistants with new attorneys as a training tool 24:18 - What "revenue enablers" means and why language matters 26:39 - Change management without the corporate jargon 28:28 - Getting the right people in the right seats 30:30 - Preparing people for partnership instead of just promoting them 33:32 - Why investing in people beats losing them to firms that will 38:04 - HR is everyone's job, not just HR's job MENTIONED IN HOW STRATEGIC HR TRANSFORMS LAW FIRM PERFORMANCE Butler Snow LLP | LinkedIn Dawn Anderson on LinkedIn The First 90 Days by Michael D. Watkins   Get connected with the coaching team: hello@thelawyersedge.com The Lawyer's Edge SPONSOR FOR THIS EPISODE Today's episode is brought to you by the Ignite Women's Business Development Accelerator, a 9-month business development program created BY women lawyers for women lawyers. Ignite is a carefully designed business development program containing content, coaching, and a community of like-minded women who are committed to becoming rainmakers AND supporting the retention and advancement of other women in the profession. If you are interested in either participating in the program or sponsoring a woman in your firm to enroll, learn more about Ignite and sign up for our registration alerts by visiting www.thelawyersedge.com/ignite.