David Rodolitz: Going Beyond Service: The Essence of Hospitality

00:00 Dave Roloditz's Background in the Hospitality Industry 03:06 Involvement in the US Open and its Impact on Business 05:23 Dave's Early Work Experience and Lessons Learned 07:34 Transition from Employee to Manager to Owner 09:14 Defining Hospitality and the Importance of Moments 11:06 Learning from Failure in the Nightlife Industry 13:24 Unreasonable Hospitality and Going Above and Beyond 15:10 Being Unreasonable in Business and Expectations 17:18 Formation of VCR Group and Business Partnerships 21:21 Handling Conflict and Disagreement in Business Partnerships 22:25 Introduction and Overview 24:09 The Concept of Flyfish Club 26:50 The Membership Model 29:17 The Target Audience 34:56 Defining Success