Crushing It with Customer Success - Dan Gianfreda from DeepStream

In this episode of The Procurement Software Podcast, host James Meads interviews Dan Gianfreda, the new CEO of DeepStream, to explore how procurement teams can move from reactive to proactive tech adoption. Focusing on key procurement challenges and organisational maturity, Dan shares actionable insights to help procurement leaders make smarter, value-driven technology decisions aligned with their team's capabilities. Tune in to discover how to transform your procurement function! Crushing eSourcing user adoption with Customer Success Dan highlights the need for procurement leaders to define specific objectives and success metrics before embarking on tech investments. Doing so ensures they avoid the costly mistake of overspending on tools that don’t meet immediate needs. His approach centres on starting with simple, foundational tools that align with current capabilities. By mastering essentials first, organisations can prevent the frustration and underutilisation that often follow premature adoption of complex systems. A significant takeaway is Dan’s emphasis on leadership involvement, which he sees as crucial for successful digital transformation. Active support from senior management not only ensures proper resource allocation but also cultivates a culture open to change, smoothing the path for tech adoption. Dan advocates for a phased rollout, where procurement teams can progressively learn and adapt, building confidence and capacity before tackling advanced tools. This incremental approach minimises risk and maximises effectiveness. It provides a roadmap for realistic, strategic improvements that prepare procurement teams for long-term success in a constantly evolving tech landscape. Timestamps: [00:01:34] Proactive procurement strategies [00:05:51] Value realisation in ProcureTech [00:09:05] Best of breed vs. suites [00:12:01] Customer engagement in sales process [00:15:20] Procurement software selection strategy [00:19:59] Best of breed vs. suites [00:23:33] One size doesn't fit all [00:25:35] Customer success and expansion strategy And that wraps up another episode of The Procurement Software Podcast! Thanks again for listening, and do please leave us a review on Apple Podcasts or rate us on Spotify. Every one helps! We'll be back at the same time next week, so see you there. If you want to learn more about Procurement Software, check out the useful links below.  Stay in touch! Connect with Dan Gianfreda on LinkedInCheck out DeepStreamDownload our Tech Map for EnterpriseDownload our Tech Map for Mid-MarketDownload our Tech Map for SMEsFind your perfect procurement tech solution in our Software Finder appSign up for the Procurement Software NewsletterBook an Intro Call and let’s talk all things Digital...