Controlling Your Digital Brand

BOSSes, Anne Ganguzza is joined by her superpower co-host, Lau Lapides, to discuss a critical issue in the voiceover industry: brand alignment and navigating controversy. Sparked by the American Eagle/Sydney Sweeney campaign, the hosts explore how a voice actor's ethics and personal brand are intrinsically linked to the clients they represent. They emphasize that in the age of social media, protecting your digital reputation is non-negotiable for long-term career success. 00:00 - Anne (Host) Hey bosses, Anne Ganguzza, you know your journey in voiceover is not just about landing gigs. It's about growing both personally and professionally. At Anne Ganguzza Voice Productions, I focus on coaching and demo production that nurtures your voice and your confidence. Let's grow together. Visit anneganguzza.com to find out more.  00:25 - Speaker 2 (Announcement) It's time to take your business to the next level, the boss level. These are the premier business owner strategies and successes being utilized by the industry's top talent today. Rock your business like a boss a VO boss. Now let's welcome your host, Ganguzza.  00:47 - Anne (Host) Hey everyone, Welcome to the VO Boss podcast and the Boss Superpower Series. I'm your host, Anne Ganguzza, along with my awesome superpower co-host Lollapetas.  00:56 - Lau (Guest) Hello, Annie, it's so good to be back. I love being in this Zoom room with you. Or it's not Zoom, but it's Riverside, but I love being in this space room with you. Or it's not Zoom, but it's Riverside, but I love being in this space with you, I know I look forward to it.  01:10 - Anne (Host) We get to see each other and it's been so long it's fabulous when we get back together because we have so much to catch up on. I know, I know oh my gosh.  01:19 - Lau (Guest) By the way, I love your outfit today. You look great.  01:23 - Anne (Host) Why thank you my, my jean shirt or my denim shirt? No, what's really cool about this is this is kind of well, I should say it's it's. It's deceiving, maybe because it looks like it's denim but it's actually like French Terry, and so it's super, super comfortable. But you know, speaking of jeans, I was going to say what color are your jeans.  01:50 Well, you know, I have good jeans and advertising campaigns for our businesses. I mean gosh, it's all over the news. I mean the American Eagle campaign with Sydney Sweeney. I mean, you know, she's got good jeans, and so it's a really interesting debate. I think it's something that we could absolutely relate to our own voiceover businesses in terms of associating with now, first of all, like associating with a brand that may or may not be controversial or may or may not be on the side of you know where your feelings align. I think that would be a really, really interesting topic.  02:30 - Lau (Guest) Lau I love that topic because we hear that word floating in the industry now for quite a while branding. Branding is connected to marketing, is connected to selling right and how you represent yourself and who you're connected to. That helps you represent yourself as well. And making some of those concerted decisions on who you want to be attached to and connected to, that really help you design your ethos of your business.  02:58 - Anne (Host) Well, they can help you. They can help you be successful in the industry, or maybe not. They can help you be controversial in the industry, or maybe not. They can help you be controversial in the industry. It's such an interesting. Now you know one thing about that campaign for me, when I first saw it, I didn't think anything of it, because I am a woman of a certain age and I remember the Jean campaign with Brooke Shields and Calvin Klein, and I just remember it, with Brooke Shields and Calvin Klein, and I just remember it, you know. And so, as a girl in, I think it was in elementary or high school. I can't remember when that came out, but it was the 80s, right? All I know is that I wanted a pair of Calvin Klein jeans because I wanted to look like Brooke Shields. Now today, didn't we all did not we Right?  03:41 No, I thought nothing of it, right, I thought nothing really horrible of it. But then it did become controversial because obviously she was, you know, she was young when she did that ad and it was a little bit sexually, you know, promiscuous, some people would say. And so, you know, today that type of advertising wouldn't fly and I think people are comparing Sydney Sweeney with that, because of she's got good genes, you've got an attractive female and a pair of jeans, and you know, of course, american Eagle says you know, it was always all about the genes, it's not always not about the, not about the misconception that jeans J-E-A-N-S is similar to G-E-N-E-S, so there's a lot to unpack there.  04:25 I don't know how did you react to it when it first came out? What were your thoughts?  04:29 - Lau (Guest) Well, you know what's so funny about the Brooke Shields thing that you bring up? That's the first thing I thought of is that everyone who's outraged about it is not old enough to remember the Brooke Shields and that's what they were really copying. I think that was a copycat from 45 years ago Going back to the old let's sell.  04:45 Yeah, but if you remember, annie, it was there was another controversy hooked on to Brooke Shields at that time, based on that commercial, because that was right around the time that she had shot Blue Lagoon, blue Lagoon, yeah, and she was only like 11, 11 or 12.  05:05 - Anne (Host) I think it was 13.  05:05 - Lau (Guest) Well, by that time she was about 13. But she was still very young and the mother was managing her and so there was a huge blowup and controversy about this young girl doing these so-called sexually explicit commercials about my sexuality and my body, about my sexuality and my body. And I remember thinking, and when I saw it again I thought wow, how did she get those jeans on without showing us anything, right in front of us, Like I was amazed and, as a young girl, I yeah, it was a Cirque du Soleil act.  05:35 It was amazing. Yeah, you know, as a young girl, media is so influential right.  05:41 - Speaker 2 (Announcement) So, influential.  05:41 - Anne (Host) The thing is that, as voice actors, we really have a part in playing into the media, right, because our voices are representing brands, and for me at the time, I didn't consider anything wrong with it. All I know is that I wanted to look like Brooke Shields in those jeans and therefore I wanted the jeans. And I'll tell you what it was an expressly popular campaign that made Calvin Klein a ton of money, a ton of money.  06:09 - Lau (Guest) But if you look at it now as an adult and you listen from a voiceover perspective, her voice was very, very young very kidlike and very straightforward. She was trying to be, if anything, a little bit smart or intellectual versus overly sexy and centralized, but yet the perception, the visual right Was that was that.  06:34 - Anne (Host) That's exactly it. So there's a lot of, there's a lot of things there, and if you were the voice of a campaign that was controversial, right would. If it was something you believed in or didn't believe in, is that something that, as a voice actor, would you accept? And I think, or an actor, I mean any kind of role right? Do you accept those roles if they align with your belief system or your morals or your ethics or whatever that is, and how can it propel your business forward or not?  07:07 I mean, there's just so much that we have choices in, and as well as influence in, as voice actors, and we think sometimes we're hiding behind this microphone, but no, we're still a very intricate part of a media campaign. And so, really, as a voice actor, how do you decide? Really, is you know, oh, this could really propel my campaign if I decide that I want to align with this brand and be the voice of it, or sometimes it's not even about being the voice of it. It's maybe working with that brand in any capacity. You know, how is that going to affect your business? Because people have opinions, people always have opinions, and gosh aren't they all over the place.  07:56 - Lau (Guest) Now that social media is prevalent, they're the Wild West we like to call it right, Annie, it's the Wild West.  07:59 And I would say in my mind it's likened to all the people, not just women but men too. In my mind it's likened to all the people, not just women but men too, but certainly all the women, who have said for many years you know, I am interested in doing romance novels, exotica work, triple X, adult swim as a voiceover talent, but I'm concerned about how my business is going to be viewed. I'm going to use an AKA, an alter ego, another name, another business name, and so I think that voiceover talent have been making these decisions for a very, very long time. Even though we don't have the visuals for the voiceover talent, we may have the visual for the work and so for the work itself may give visuals and vocals that are not aligned with the talent's vision of their business, and sometimes you don't even know.  08:49 - Anne (Host) Sometimes you don't even know, right. I mean you can tell a lot by the context of the script sometimes, but sometimes you can. You don't know where that's going to end up. And again, now that makes me think of, like, you know deep fakes and AI and you don't know where your voice is going to be used. But if you are, you know, an active participant and you are aware, I think really the best thing you can do if these things are concerning to you, right, the more you know, the more you're educated, the better off you're going to be, because you can make those decisions to determine if you want to be aligned.  09:24 I mean there have been careers ruined by, you know, wrong brand alignment, and gosh knows with today's you know political climate. I mean it comes down to and you know what, laura, it comes down to if you think about it. We're in a business. We need to make money, right, and guess what? So are companies that are advertising, right. They're in the business to make money and so a lot of times our decisions are based on money. Yeah.  09:52 - Lau (Guest) Wake up, smell the coffee right, and it's like who is to judge what one person or one brand identity or one company should or shouldn't be doing. It's really in the eyes and ears of the audience. It's really the perception. So, as many people really disagree, fervently disagree and are angered and outraged by that particular American Eagle campaign, you have a mass swath of people who are buying everything.  10:24 - Anne (Host) That gene that she is, they can't keep. I'm just saying or buying everything that gene, that gene that they can't keep it on the proverbial shelf Exactly.  10:29 Right, Exactly so yeah, and it's interesting because I read a couple of. I read a couple of articles about it and they, of course, american Eagle says it's all about the genes. It's always been about the genes and in reality it kind of is like a return back to marketing. You know, marketing for the last few years has been very concerned with, of course, the shift, notice how the shift in cultural trends, right to making sure inclusivity, diversity, you know, every body type is shown and everybody is represented, which I thought was great. I mean I love that. But apparently, like, if you're in the business, I mean, did it sell? I thought it did.  11:09 Personally, I aligned with it better and I bought, I consumed, just like I did before. However, there is a a huge, there's a huge another aspect to this to unpack, about influencers, right, I mean, in reality, I mean she's a famous actress, right, and so just like Brooke Shields. So if she's going to wear these jeans and feel good in them and look good in them, then that's going to really entice other people to buy and you know, or not, right? And If they, I mean how many times? Lau and I I have very strong ideas about like companies and what they do with their money. So like if they're known to, you know, I don't know, do bad things. I will not support of things that companies do behind the scenes and therefore, when I do find out, I then have a choice, to make a decision whether I want to consume that, you know, buy that or not. And I think that, again, as a consumer and as a voice actor, the more educated we can be, the better decisions we can make to determine if we want to align with that.  12:21 - Lau (Guest) I would totally agree and I would say the irony to me about talking about influencers online is why are they called influencers? Yeah, yeah, they're called influences because they have powerful influence over mass swaths of people who want to look like them, sound like them, live like them, whatever. Of people who want to look like them, sound like them, live like them, whatever. So if we were to make a value judgment, we would have to make it evenly across the board between network television and social media and voiceover and radio and TV, that that is just a no-go, which, of course, no one's going to do. We're not going to do that because you know it's a free country and people are going to run their businesses how they run their businesses girls on Instagram to get that facelift or to get those eyebrows or to get those lash extensions, to feel good about who they are.  13:27 - Anne (Host) Well, oh no, okay, you bring up a really important point here, right To feel good about who you are. So what I do because you know I do a little bit of fashion influencing- I know you are an influencer, actually.  13:39 - Lau (Guest) My well, oh my goodness, put your influencer hat on.  13:42 - Anne (Host) So my influencer hat is and I've been, I've been multiple sizes, I've been big and I've been small, right, I mean, I don't know, I've never considered myself small, but that's a whole nother podcast. So, depending on the size right, I followed different influencers. I found and for the most part, if you think about it, when I was a little bit bigger, I had an influencer who I loved her because she was bigger and she was confident and she was beautiful. And I said, gosh, if I could just be confident. And you know, and as a matter of fact, people in my life I've known, I'm like gosh, she's bigger and she's confident. I wish I could be confident like that. I could be confident like that. And then when I, when I started to lose weight, then I it's funny because I switched, following the one influencer who her body type was a little bit bigger, to an influence it was a little bit more my, my body type size, or maybe even smaller, because it was then helpful, it was motivating for me, or inspiring to me.  14:36 And so, in reality and in every instance, right, the influencer made me feel better about myself. Right, I was either motivated or inspired. To well, people are going to say it might be healthy if you say, oh, I want to look like them. But in reality, when it came to my weight, my body size, it was more about becoming healthy. I needed to become healthy, right. And yeah, the clothes were pretty. I didn't have that option with these clothes at this particular size. So, yeah, there was something inspirational and motivational. And then there was the girl who I still follow. She's a bigger girl who is just beautiful at whatever size she's at, and it's really the message that she's saying. That's really the most important thing.  15:17 - Lau (Guest) But I have a question about that, annie, and I know we're getting a little farther away from the voiceover aspect, but from a performance and business aspect, voiceovers need to be thinking about all of this and how you represent your brand and how you think about what you do. Well, absolutely, my question is you have a lot of these people, including, like Lizzo, for instance she was the first one that came to my mind, yeah who made it very public that they lost a ton of weight and that they are very happy they did that and very happy that they're healthier and very happy at whatever they're at.  15:51 - Anne (Host) Yeah.  15:52 - Lau (Guest) So it makes you question well, wait a second, is this for branding sake, to have those brands out there because they know, like a big part of the population is, say, has a certain look or a certain size or a certain sound? Well, yeah, the biggest demographic, the biggest demographic, right? Yeah, versus the reality of the person actually feeling good in their life, I'm going to argue that they're performers and they're performing and that many of them don't feel good about some of the choices they've made in their life and therefore they go and change it. Or their company representatives say you need to change this brand because it is not resonating with the majority of our audiences and we will never know.  16:38 Never know how much influence comes from which direction. We will really not know, that right.  16:44 - Anne (Host) Absolutely. I mean and again this is I mean for bosses out there if you think we're going off topic, in reality we're not, because we're not talking about marketing and advertising, which directly affects us. I mean, that's where we I mean our voices are representing brands that have fluctuations in the way that they advertise and in the way that they market their products, and it's important for us to understand where it's headed, where the trends are and really what is it that matters. And then, what is it that matters to you as an actor, being a part of that campaign, resonating with a brand that may or may not be controversial? Right, Brands change.  17:26 - Lau (Guest) This is where you have to forgive yourself they shift and change trends over time, because that's the natural state of being a human being, is that you age, you change, trends change whatever. Another one that comes to my mind one of my favorite original rappers and then became actress was Queen Latifah. Yeah, yeah. Who I loved for so many reasons. Yeah she's awesome Right.  17:50 - Speaker 2 (Announcement) Rubenesque woman beautiful woman.  17:52 - Lau (Guest) Well, she went on a whole campaign I can't remember what it was, whether it was Jenny Craig or Nutrisystem or whatever it was, but she became the brand ambassador of them to lose weight and she had trouble doing it and she never reached the target weight. When she didn't, they dropped her. Yeah, yeah, okay. So my point is was that her and it made you feel like, it made me feel like you know, when you use Tide or use a laundry detergent and then, all of a sudden, you've been using it and it's been good for years, and then it's like no, all new developed. You think, what have I been using that whole time? It wasn't really good. That's how it made me feel.  18:31 - Anne (Host) Well influencing you know and marketing advertising, influencing in their way influencing right as opposed to, and I think that's why influencers became really popular, because it was real people, it wasn't companies. Well, it was the illusion of real people, right?  18:47 Well, they are real people Right right, oh look, I'm not being paid for this but a lot of times, influencers, they get a little bit of a cut. I mean I, you know, hey, I got a little bit of a cut. I'm encouraged to, you know, try this top or this, you know, this pants set or whatever, and then talk about it so that I can get a little bit of a break or a deal. But I creatively love to curate outfits and, to be quite honest, the amount of time I spend at this point because I don't do it full time the amount of time that I spend, you know, putting together videos and stuff, it takes a lot of time. That's my, that's like a, that's a day of my weekend in reality, and I don't make I don't make half as much money as I do when I'm doing voiceover. So for me that's just like a passion project.  19:31 But what is it that voice actors you know need to do? I mean, I think that you either don't realize that you are an intrinsic part of a brand that could or could not be, you know, I mean, you probably know if they're controversial. It's the same thing with political voiceover, Right, we talked about this like not so long ago. What's you know? Are you on a particular side of the fence? Are you? Is your voice, your voice being speaking things that align with your, what you believe in and your morals and your ethics? Or are you just voicing things to make money, because it happens to be something that pays the bills?  20:09 - Lau (Guest) Right and really paying attention to what your audience is identifying your value as. Like I can come in and say, well, I'm going to provide this, I'm going to do this, but I may not have the calling for that. I have to pay attention. Where is the calling of the audience?  20:27 And then go to the. If I want to go to the full extent of that brand, give them awareness of what it is, awareness of my, you know, professionalism, my ethos in it. Whatever that is, it's not always what I'm starting out to be is what it's going to be. I see that all the time like a mismatch of brand knowledge. Someone would say, well, I do this all the time, I play this all the time and I say, right, but what are you being hired for? What you're being hired for might be very different than what you do in your side life.  21:01 - Anne (Host) And if you think about it, like if you align yourself with a style of voiceover that is, you know, has a message, right, that may or it on levels with brands that I've been associated with, where, if you're not careful and you know I mean with the VO Boss podcast, right, if you're not careful people will associate you with those brands as well, and you know that can be detrimental to your career, to your livelihood, and that is something it's sometimes. It's not an easy decision. It's not an easy decision to make. It's not an easy decision.  21:42 - Lau (Guest) It's not an easy decision to make. It's not an easy decision. You have to realize you're performing a part. So whenever you are in that what I call the awareness zone that's like the industry awareness of who you are Like I feel like I play two parts. One is the real person in the larger world, who may or may not know me, and then the person, the mama, who knows me, who people know me in the larger world, who may or may not know me, and then the person, the mama, who knows me, who people know me in the industry. And when I play that role, I know I'm always to some degree on, you're always on and having that awareness that there is a performance value to what you do. How?  22:15 - Anne (Host) interesting because your brand, since I've known you, has evolved into Mama Lau, which you know what I mean. Because I want to say it's because I started calling you Mama Lau, because that's what I called my mother, and then it turned into Mama Lau, but now as Mama Lau, known as Mama Lau in the industry. Right, you now need to be considerate of. Okay, what does this brand speak about me? And if you were to do something, that would not be Mama Lau.  22:42 - Lau (Guest) Right, so I'm not going to go to Vegas and become a stripper anytime soon. Are you going to?  22:47 - Anne (Host) be an erotic. I mean, would you be an erotica audiobook narrator? I mean, well, maybe not under Mama Lau but, here, you are here you are with. Unless you're going to be a character voice, right, here you are, I know your voice. And unless you're going to be a character voice and I don't recognize that voice, right, our voices are recognizable.  23:07 I mean, some of us have immediately, like I know, this person's voice from you know long you know, far, far away, I can tell that voice and I have that with some of my students that have distinctly unique voices, right, I'm thinking they probably can't go into you know erotica character work if they don't want to know other people to know about it. Yes, you know, if you want other people to know about it, that's fine. But for you, under that brand, you have to. There's a responsibility to that brand, right?  23:34 - Lau (Guest) Yes, there is.  23:34 - Anne (Host) In what you do. It reminds me of. It reminds me of oh my gosh, who was it? Who was it? He was a comedian. He was fired in 2011 due to offensive tweets he made about the Japan earthquake and the tsunami. And it is, oh my gosh, gilbert Gottfried. There you go.  23:50 - Lau (Guest) Oh wow, how could we not?  23:52 - Anne (Host) remember that, yes. I know right Gilbert Gottfried.  23:55 - Lau (Guest) I didn't know that.  23:56 - Anne (Host) Yeah, oh yeah, and it was. It was. That was, I think, when it first, at least when I was in the industry, when it first became evident that social media and what you do outside of your job in voice acting, will have a direct effect, if it's offensive enough, right On your job. And you know, nowadays people have to be careful on social media what they're posting. And because companies can now go check out your social media, because companies can now go check out your social media, and so for you as a voice actor, again, it has to come to mind that if you are known, or if you are known in social media, now your actions, if people were to look you up on social media and find that you're associated with a brand or find that you are, you've done something that I don't know is not something that aligns with their ethics right, it can affect your business.  24:52 - Lau (Guest) So in a way, annie, it's kind of like we're blurring the lines of our real reality of living a life as a person, with our business and our performance career, that there is kind of that expectation that you sort of represent it all of your life, all of your life, and you're not going to go through anything. That's antithetical to that image that is being put out there, which I mean. For me it's easy because I'm kind of like, I'm a mama type anyway, but for the average person I think that would be hard, that would be a challenge.  25:27 Mama Lau as mama Lau would not go to a Coldplay concert and get yourself caught on the probably not. I'd be the person standing outside with food, waving my hand, going what did you do in there? What did you do?  25:37 - Anne (Host) And we should bring that up, because yet there's another like CEO of you know, of a company, and then the director of HR, the director of the people I forget what they call it now. I'm like director of HR, no people, ceo of people. Forgive me for not knowing what her title was. She was HR, wasn't she?  25:55 - Lau (Guest) The head of HR. Yes, Like top HR, you know? Executive.  26:00 - Anne (Host) I think PMO is a people. I forget what it is, but anyways, see it, you know. So, really, if you think about it, what did that do those actions do to the brand? Right To the brand. Yes, they say all all, what is it? All publicity is good publicity, but do you think that this was good publicity for the company?  26:24 - Lau (Guest) No, no, I don't either. I don't think there was any redeeming value to that and that felt to me it could have been happenstance, but it felt like a setup. It felt like someone tipped someone off to put them on the jumbotron.  26:37 - Anne (Host) Oh interesting, I didn't think that it didn't just feel random.  26:40 - Lau (Guest) There was like, like, how many people were there?  26:44 - Anne (Host) 50,000? I don't know. I think I, I didn't think it, I don't think they were set up, I mean, unless you have somebody in the company that's like. Well, I mean, first of all you have to, you have to know the person that's, you know, focusing on the Jumbotron and say, oh my God, wouldn't it be funny if you know I hate that guy or whatever? But think about it?  27:01 - Speaker 2 (Announcement) I don't know.  27:02 - Anne (Host) Your actions in life right can be directly affected these days because of social media, because of the now back in the day when I had to walk to school 10 miles up a hill in the snow. When there wasn't social media, it was a little easier to get away with, I would say, indiscretions like that.  27:24 - Lau (Guest) But now, maybe even now with being a voiceover talent. You've got that anonymity to some degree.  27:31 - Anne (Host) But not as much anymore. I'm saying not as much anymore, remember, because voice actors, we're all about social media, aren't we? Because, guess what we need to get work and what are we doing? We're trying to showcase're all about social media, aren't we? Because guess what we need to get work and what are we doing? We're trying to showcase our brand on social media, and when you do that, you really have to be prepared for repercussions. If you are going to voice a campaign, associate yourself with a brand that may be controversial, and you know something that is a concern for your business. That may not have been so much of a concern maybe 20, 30 years ago.  28:06 - Lau (Guest) It's true, because I think with probably the third generation now, or what would we say, maybe the second generation now, millennials and Gen Zers, who are digital natives, growing, up online on social media like their life online on social media like they didn't see the commercial.  28:23 Their life- is on social media. So their lines are very blurred, like I would say, arguably our generation x not as blurred like I know. When I was younger I used to think, oh, the Brady kids are really like that. Now I realize they're separate people, right, they're separate people than what they did in the sitcom. But nowadays it's like oh, everyone thinks that anything you do online is you, is really you, and so it puts a lot of pressure on those people to say okay, am I in alignment with the kind of brand that I want to have out there or not?  29:02 And a lot of people will say well, you know what do they say? All good, all press, bad press, negative press is still good, press, it's still good. I don't know about that. I don't know about that. I don't think that's true. Yeah, I don't think that's true.  29:15 - Anne (Host) I mean in a way. I mean in a way who said?  29:19 - Lau (Guest) that. Beyonce, who said that Someone big said that I don't even remember, but in a way, american Eagle is benefiting from the controversy.  29:27 - Anne (Host) However, there's really good arguments on either side of it. Again, they're promoting to a crowd you know who are their best sellers. Do you know what I mean? Because, as I and you also talked about in the beginning, we have a certain familiarness with advertising from 30 years ago, right 40 years ago, and so for us, maybe that ad was like oh okay, I didn't think anything of it, but then all of a sudden, because of the younger generation, right, who are like hey, what is this? Or you know, or why, especially with political things going on, what do you mean? Genes like G-E-N-E-S Is that? Then it became a political thing. So I think that we have to be really, really careful, as voice actors on social media, to make sure that we're aware, be aware, educate yourself and be aware of what your voice, what your presence, what your social presence means to your business.  30:33 - Lau (Guest) And I also would add on to that, annie, that we just had a discussion because my group was in New York showcasing of actors and I was really tough, talk about mama, tough. I was really tough and saying listen, I'm just going to tell you this right now If you don't go into your social media right now, before you audition for those agents, those casting directors, those producers, and clean it up and scrub your stuff, scrub it.  30:57 Get reputation defenders. Do whatever you need to do to scrub it. Keep your ideas and ideals separate, because you don't want to alienate people and their whole audience before you even meet them and audition for them, do you? I mean, do you to be a really good note to leave on Digital Digital?  31:25 - Anne (Host) We are digital. We are digital.  31:27 - Speaker 2 (Announcement) Your footprint's there.  31:28 - Anne (Host) Digital is traceable, just saying Digital is traceable, you are. Have you ever tried to? And again, we've never really covered this in depth, but if you think about it, if you ever tried to make a comment and then delete it and then it didn't really delete or did, how many people took a screenshot of that? Yeah, you know, before you deleted it.  31:48 So again, things are digital and things, and because we've gotten again on your phone, on your computer, just assume that people are tracing and I know, yes, you can get it's not right and I get that, but just assume and just you know, honestly, just be aware, be aware and protect your business, protect your voice, protect your business and protect your bossness. Guys, be a bossness.  32:16 - Lau (Guest) And I'll leave on this note in saying yes, and I'll piggyback by saying, even just for who you are as a person, be happy and content with the brand you're creating. Because, you're going to have to live with that for a long time. As long as you have your business, you'll have to live with it.  32:34 - Anne (Host) I have people.  32:35 - Lau (Guest) Annie when I go to a conference or something screaming across the room hey mama, how are you? If I didn't like that, I didn't want that, I'd have to change it. I'd have to really change it and make a concerted effort to do that so be happy with what you're selecting and what you're choosing and what your audience is giving to you and, if not, strategize elsewhere, redirect it.  32:59 - Anne (Host) Good stuff, good stuff, amazing Bosses. We would love to hear your thoughts honestly. So you know, write us at theboss, annaviobosscom. We'd love to hear from you right in our community Facebook page. We'd love to hear your thoughts on this. So, Lau, it's been amazing, amazing, as always. Big shout out to our sponsor, ipdtl. You too can connect and network like bosses. Find out more at IPDTLcom. Bosses have an amazing week and we'll see you next week.  33:30 - Speaker 2 (Announcement) Bye, see you next time. Join us next week for another edition of VO Boss with your host, anne Ganguzza, and take your business to the next level. Sign up for our mailing list at vobosscom and receive exclusive content industry revolutionizing tips and strategies and new ways to rock your business like a boss. Redistribution with permission. Coast to coast connectivity via IPDTL.