Contact Center Confidential - How I put that liberal arts degree to work with Jean-Pierre Dumas

Jean-Pierre Dumas is a Customer Experience Executive and transformation specialist, who helps organizations drive revenue growth through optimized sales performance and elevated customer experiences. Through his proven approach that puts employee experience first, Jean-Pierre guides companies to achieve remarkable results, having led initiatives that generated hundreds of millions in revenue growth at industry leaders like Expedia, Charter, and Altice. Now, Jean-Pierre's expertise in transforming contact center operations demonstrates how focusing on customer experience can revolutionize business outcomes. And while launching his new venture to help more organizations thrive in today's competitive landscape, he's showing others that exceptional customer experience starts with empowered employees. Here’s where to find more: www.linkedin.com/in/jpdumas1 ___________________________________________________________ Welcome to The Unforget Yourself Show where we use the power of woo and the proof of science to help you identify your blind spots, and get over your own bullshit so that you can do the fucking thing you ACTUALLY want to do! We’re Mark and Katie, the founders of Unforget Yourself and the creators of the Unforget Yourself System and on this podcast, we’re here to share REAL conversations about what goes on inside the heart and minds of those brave and crazy enough to start their own business.  From the accidental entrepreneur to the laser-focused CEO, we find out how they got to where they are today, not by hearing the go-to story of their success, but talking about how we all have our own BS to deal with and it’s through facing ourselves that we find a way to do the fucking thing. Along the way, we hope to show you that YOU are the most important asset in your business (and your life - duh!).  Being a business owner is tough! With vulnerability and humor, we get to the real story behind their success and show you that you’re not alone. _____________________ Find all our links to all the things like the socials, how to work with us and how to apply to be on the podcast here: https://linktr.ee/unforgetyourself