Building AI Agents That Actually Work | Malte Kosub, CEO of Parloa

Malte Kosub is the cofounder and CEO of Parloa, an AI agent platform for customer service. They raised their $66M Series B led by Altimeter. Malte"s favorite book: The Qualified Sales Leader (Author: John McMahon) (00:01) Introduction (00:26) Overview of AI in Customer Support (01:33) The Current Landscape of AI Agents (02:46) Enterprise Adoption of AI Agents (04:16) The Founding Story of Parloa (06:25) Deciding What Goes into V1 of a Product (07:56) Achieving 99.9999% Accuracy in AI Agents (09:29) How to Identify Customer Needs for AI Products (10:55) Scaling from Early Customers to the Next 10 (12:41) Growth Experiments: What Worked and What Didn’t (14:42) Current State of Parloa: Capabilities and Scale (16:36) Structuring Teams for AI-First Companies (18:49) Technology Stack and Internal AI Use Cases (21:29) How to Pitch an AI Product to Enterprises (23:32) Essential Tools Used Inside the Company (25:41) AI’s Role in Daily Life and Workflows (27:54) The Future of AI Agents in Customer Support (28:37) Can AI Agents Fully Replace Human Agents? (29:05) Exciting AI Advancements Impacting Parloa (30:06) Rapid Fire Round -------- Where to find Malte Kosub:  LinkedIn: https://www.linkedin.com/in/maltekosub/ -------- Where to find Prateek Joshi:  Newsletter: https://prateekjoshi.substack.com  Website: https://prateekj.com  LinkedIn: https://www.linkedin.com/in/prateek-joshi-infinite X: https://x.com/prateekvjoshi