Building a Brand, and Transforming a Category, By Listening to Your Customer with Jessica Rolph, Co-Founder of Lovevery

“Parents want the best for their children—of course, they do. That was the big ‘aha’ moment for us, where we realized we were onto something. They want to connect, they want slower time with their children, and they want the right tools to make it happen,” shares Jessica Rolph, the co-founder and CEO of Lovevery.  In this episode, Jessica joins Lindsay Pinchuk to talk about how deeply listening to parents has shaped Lovevery’s approach, from building a direct-to-consumer brand to launching thoughtful, stage-based products like their Play Gym and a new skill-based reading program. What does it take to build a brand that truly serves its customers? For Jessica, it’s all about understanding what parents need at every step of their child’s development. Jessica also opens up about Lovevery’s strategic partnership with Target and how they’ve managed to balance retail presence with their D2C model. How can brands grow while staying connected to their core mission? This episode shows the importance of staying close to your customers while navigating both the online and retail landscapes. It’s a must-listen for anyone interested in building a brand that resonates deeply with their consumers. Quotes“Parents want the best for their children—of course, they do. That was the big ‘aha’ moment and unlock for us, where we realized we were really onto something. They want to connect, they want slower time with their children, and they want the right tools to make it happen.” (20:06 | Jessica Rolph)“If there’s one thing I want anyone listening to know about Lovevery, it’s that this is a very human brand, and we really care.” (21:58 | Jessica Rolph)“One of the things we think about is: is there something we can offer that’s truly of service and differentiated? Is there something that no one else is doing that is needed? Those are two really important questions. Is it needed, and is it important? And if nobody else is doing it and we feel we can step in and help, we want to do that.” (28:38 | Jessica Rolph)“If you make something great, you can count on word of mouth, but you can’t count on word of mouth to take you all the way there.” (31:59 | Jessica Rolph)“We are direct-to-consumer because we want to have a direct relationship with parents. So, when somebody buys our product from Amazon, it’s fine...but at our core, we want to be in conversation with families. We want to have that direct relationship, and we want to be there as your child grows.” (32:50 | Jessica Rolph) Connect with Jessica Rolph: http://www.instagram.com/JessicaRolph http://www.instagram.com/lovevery Get on Lindsay's LIST here: https://lindsaypinchuk.myflodesk.com/foundherforum Get tickets for Dear FoundHer... on Tour with Sunny + Jenn: https://dearfoundher.ticketspice.com/dear-foundheron-tour-presents-sunny-jenn Don't forget to follow Lindsay on Instagram: https://www.instagram.com/lindsaypinchuk Podcast production and show notes provided by HiveCast.fm Hosted on Acast. See acast.com/privacy for more information.