Bridging Tech and Business in Banking with Jin Gwak

In this episode of the Digital Banking Podcast, Josh DeTar sits down with Jin Gwak from AmeriCU Credit Union to dive into the intricacies of modern banking. They discuss the importance of understanding different perspectives within an organization, emphasizing the need for business analysts and committees to bridge various business units. This ensures everyone is on the same page, fostering a cohesive approach to challenges. Jin highlights the significance of humility and empathy in leadership. She believes in meeting people where they are, understanding that while some may think technologically, others might lean towards business. This balance is crucial in ensuring effective communication and problem-solving within the institution. Lastly, the conversation touches on the acceptance of failure. Jin stresses that aiming for absolute perfection can be paralyzing. Instead, setting clear milestones and understanding that unforeseen challenges will arise is key. The focus should be on learning, adapting, and moving forward.