BOSS Responsibilities

In this episode of BOSS money talks, we guide you through the essential financial and managerial responsibilities of running a voiceover business. Discover how to budget for employees or contractors effectively, distinguish between different types of workers, and ensure fair compensation. Learn about the mental preparation required to step into an employer's shoes, the importance of training and feedback, and how to create a nurturing work environment that drives growth and success. Whether you're outsourcing tasks or managing an in-house team, this episode is packed with insights to help you effectively grow your business. We also highlight the critical role of trust and communication in any business operation. 00:03 - Anne Ganguzza (Host) Hey bosses, ever feel overwhelmed by marketing? I get it. Let's tackle it together with a VO Boss Blast. We're all about making marketing as enjoyable as voice acting itself. Dive in with me and let's blast off together and let's turn those marketing challenges into victories. Sign up today at voboss com.  00:27 - Intro (Announcement) It's time to take your business to the next level, the boss level. These are the premier business owner strategies and successes being utilized by the industry's top talent today. Rock your business like a boss a VO boss. Now let's welcome your host, Anne Ganguzza.  00:46 - Anne Ganguzza (Host) Hey everyone, welcome to the VO Boss Podcast and the Boss Money Talk Series. I'm your host, nne Ganguza, and I am so excited to bring back to the show money girl Danielle Famble to the show, hey.  00:58 - Danielle Famble (Guest) Danielle, hey, glad to be back.  01:00 - Anne Ganguzza (Host) How are you?  01:01 - Danielle Famble (Guest) I'm great. How are?  01:02 - Anne Ganguzza (Host) you. I'm good, you know, it is that time of the month, yeah. I'm talking about that financial time of the month.  01:09 - Danielle Famble (Guest) Oh yeah.  01:11 - Anne Ganguzza (Host) I know what that sounded like, but anyways, it's that financial time of the month where I have to pay the people that work for me, and so I have to pay my employees. Do I call them employees, my contractors, my virtual assistants, whatever that I have, or whatever you may have bosses out there that help you to run your business, and I highly highly recommend them because they can really help you to grow, but it is something that, financially, I need to make sure that I account for it, and so I thought it'd be a great topic to talk about in our episode, because I know a lot of voice talents that are either they don't want to do marketing or they don't want to do social media, and so they're hiring assistants and they really need to know how to account for this financially in their businesses.  01:56 - Danielle Famble (Guest) Yeah, no, this is a really important topic because what you're talking about is being an employer, being responsible for the people who are helping you grow the business that you have created, and that's a really big responsibility. So not only is it about, like, accounting for it, but it's also making sure that you mentally are prepared for all the things that comes with being an employer. So, yes, being ready for the financial implications every single month is really important. But also, what are you wanting your employees to help you do? Contractors, whomever and there's a designation there. It depends on if they are specifically working for you and you've onboarded them from a tax perspective.  02:40 But if they are a freelancer, then a contractor, and there are different ways that you have to kind of deal with that.  02:45 - Anne Ganguzza (Host) You know what? I love that you brought up the fact that not only like financially right, we have to figure out, okay, first of all, we're going to be outsourcing things in our businesses and we will be paying as an employer or as a contract, whatever, we'll be paying somebody, and so, financially, we need to be responsible, but also as a boss right, as a VO boss, you need to be a boss, and so there's also not just financial implications, but also are you ready to be a boss? And really, what are the criteria, what are the qualifications for people that you bring on board that can help you to grow your business, to be successful financially and growth wise?  03:24 - Danielle Famble (Guest) Yeah, I think you also need to take a look inward.  03:26 Before you become a boss of someone else is really to figure out is there something for them to do consistently, what do you want this person to help you with, what are the tasks? And being able to train them on those tasks so that whenever they are doing whatever it is you have them doing in your business, they know how to do it. You know how to do it and you know if it's being done correctly or incorrectly and there's some feedback that needs to be given. So really knowing that, but also understanding that when you bring someone into your business, when you become a boss, you're responsible for, in a way, their livelihood. Personally, I take that responsibility seriously because I know before I became a boss, before I was running this business, I know what it feels like to be sort of at the whim of your employer and it can kind of be a bit of a vulnerable position. So you get to decide what kind of boss you want to be when you are the VO boss of your own business.  04:23 - Anne Ganguzza (Host) Absolutely. I love that you brought that up. It is something that you're right. You need to look inward. You need to really take consideration.  04:30 If you've never been a boss of someone else, there are lots of different aspects to it and how to be a good boss, right, and so, financially, I'm going to say that number one, if you've worked in the corporate world at all and I say this so many times, like we just we want to be appreciated for what we do, right, we want to feel that maybe we can make contributions to the companies in which we work. And if we are not getting that happiness or that joy or that satisfaction, then typically we look elsewhere or we're like I got to get out of the corporate world, I just want to do voiceover. So the same thing when you're an employer, you're a VO boss and you have somebody that's working for you, you want to make sure that number one, you're paying them a fee. That is, I think, something that motivates them, inspires them, is fair, right Compensation, and you're not just trying to like get somebody because you don't have a ton of money and so I can't afford to pay you a whole lot. I really look at it differently. I'm like right, this is someone's livelihood. They're depending on the salary or whatever it is. You're paying them this little stipend for their livelihood and a lot of times they're freelancers themselves. If you happen to hire within the voiceover community, or if not, it is a portion of their income.  05:37 So you want to be a good boss number one, financially. You want to make sure that they're getting paid fairly, that they're getting paid, I would say, competitively for what they do, like if they're social media, if they're doing accounting, if they're doing whatever they're doing. You want to make sure that they're getting paid a fair fee, because you want to make sure they want to work for you and they want to be part of the team. That is the whole mental thing, right? You want them to work their best for you so that you can grow together, and so I think that's one thing to take into consideration. You're paying them fairly and then also, you're willing to manage them, because these are living human beings and there are emotions at play, right?  06:27 - Danielle Famble (Guest) There's all kinds of things that come into being a good boss, and I love that you talked about managing them, because really a huge step really comes from you being the person who is working in your business working your business to managing and overseeing other people who are taking on those tasks.  06:37 Again, this whole thing really is like a huge mental shift, because you need to now be able to articulate what it is that you are looking for, how to give feedback to that person and receive feedback, because once the person that you've hired becomes the one who's responsible for this task, they will likely become better at it than you were, because they're spending more time doing it than you did, and so maybe hearing and receiving feedback on a different way to go about this task, for example, might actually be better. But do you want to just stick with what you said and how you went about growing the business to bring them on in the first place, or do you want to take that feedback from them? It really is about like how much do you want to micromanage or not micromanage at all, and a huge part of it is also creating and crafting the vision for your business. Where are you going? Because you now the boss, you're the leader and you're sharing this vision and the people are helping. You know you're growing together, as you said. I love that.  07:34 - Anne Ganguzza (Host) Exactly, and you want them to be motivated and inspired to help you achieve that vision, especially for those of you that work in the corporate world. Right, how much? If you sit back and think about it, how much did you really care if you were helping the company to grow right? Was it just a salary for you or were you invested in it? And I think that, for me personally, the happier I was at my job, the more involved I was in being proud of what I had to contribute and being proud in seeing the company do well, and to me, that was when I was happiest, and that's how I want my employees to be. I want them to be happy to watch us grow together and to be proud to be part of that vision, and a lot of that absolutely requires, number one, that I pay them fairly and give them bonuses for jobs well done, which I actually do to keep them motivated. And also very much what you said listen and be open for feedback, not just giving orders or saying here, do this, but listening to them if they're inspired and motivated to want to help grow the business.  08:41 And I'm so fortunate to have a wonderful team that works with me that I think I can proudly say that I have had two people that have worked for me for over five years, if not coming up on eight to 10 years of working with me. So I needed to every year make sure that I was keeping them inspired and motivated and happy and giving them compensation when they're due, Like I'll give them. Oh, you know what I really appreciate that job that you did. Here's a $100 Amazon gift certificate, and that also requires, when you're an employer, you have to be comfortable with paying people. I mean, I think there's a whole mental thing about that, right. It's like, oh my God, you have to be confident enough in your business so that you're not worried about money all the time. Have that confidence, right, I will have the money to pay. And you have to secure those systems in place, right, so that you can pay.  09:37 - Danielle Famble (Guest) Yeah, I mean it can be for some VO bosses out there like a one-time thing. I have this one task and that make it a contract thing and once it's done, it's done. But when we're talking about having assistance or help, that is helping on an ongoing basis. That means ongoing pay. And, to your point, when I was working in the corporate world, to be honest with you, I was happiest when I was making the type of money that would allow me to live the life that I wanted to live.  10:02 And I wasn't really thrilled about anything else other than how it affected my life. And money affects my life in so many different ways.  10:11 So it's really just making sure that you can keep people fair in their compensation, but also make sure that you're paying on time oh yeah, I like to get paid on time for the work that I've done. And making sure that you can pay on time and to your point, it's making sure that you have the resources and the money and the revenue coming into your business, that paying your assistance is not a monthly freak out moment.  10:33 - Anne Ganguzza (Host) Exactly that's so, so important. Yeah, I like how you said that, yes, it was all about like money was something that made you comfortable, right, that you were being paid and being compensated on time, to the point where that's what made you want to work for that company, being paid well. And also, I will say back in my younger days, I was being paid well and I had the bonus that I was really proud of how I was contributing to the company and I really believed in the company. So that was like such an added bonus and actually I think that it really set a lot for like why I was in the career I was in for that length of time because I was happy, both compensation-wise and also like motivation-wise and purpose-wise. So I do feel that when you have assistants, if you want to, let's say, have them for any period of time, maybe you're just hiring them for one job and it's one and done. But if you do want to have them on an ongoing basis, there's also a whole relationship that becomes important for you to develop with them so that they look forward to doing whatever they're doing for you and it's not just a boring job that doesn't give them any joy. So whatever you can do to make that joyful for them and make them want to continue to work for you and want to continue to grow the business Financially wise.  11:55 It is a thing that I do every month. I have them send me invoices and I have different people that I pay at different times of the month, and so I want to make sure that I'm paying them in a way that I'm not like PayPal, where fees get taken out, so it's pretty much bank to bank sort of transaction wise. And when I do that, also it's important to have my accountant who knows what I'm paying, because technically speaking, right and we were just talking about this earlier If I pay over a certain amount to someone, I do need to declare that on my taxes. So having a good bookkeeper slash accountant that can understand, okay, this money is being used to pay my employees.  12:37 - Danielle Famble (Guest) Yeah, and we talked about this earlier how does your bookkeeper or accountant account for the services that's happening? So these are business expenses, these are business services that they are providing, and you are paying for the service of having someone you know run your business.  12:54 - Anne Ganguzza (Host) They're like a vendor. Can you really say they're an employee if they're an independent contractor? Not really right, because independent contractor is more like a vendor. For you, sure, and for, I think, most of us. For me, that's what it is. I don't actually employ someone where I'm paying health benefits or anything like that. So, I want to make that distinction where I'm not that type of corporation where I'm paying somebody full time and they're getting health benefits, I'm paying an independent contractor, but I still also have to account for that to the IRS.  13:23 - Danielle Famble (Guest) Yeah, and most VO bosses will probably find themselves in a similar position. I also have essentially a vendor, a contractor, who I'm not paying their health insurance and pension and things like that, as we did when we were working in the corporate world. So it's a different distinction. But it also requires the level of bookkeeping and making sure that you know how much you've paid them throughout the course of the year so that you can get them the correct tax form at the end of the year. And that means working with an accountant or working with a financial professional who can help you do that, unless you feel super confident in doing it yourself. But if you're running a business, in my opinion, and you are paying someone to help you run your business, another part of that is paying someone to help you keep track of the finances of your business.  14:10 It all works together.  14:11 - Anne Ganguzza (Host) Yeah, absolutely. I do think that ongoing education for your contractors or employers is important. Oh yeah, in terms of, first of all, I make sure that I meet with my people, at least my assistants that do the majority of, let's say, my social media work or marketing work, that sort of thing. I make sure that we meet once a week actually, and that works for us in our business. But I don't necessarily meet with my audio editor at all. That's usually done through email and then after a month's worth of podcast audio editing he'll send me an invoice.  14:42 But anybody that's doing work for me that requires a little bit more than just audio editing. That might require helping me grow my business out there on social media, which I think is important that they know me and they know what I'm looking for and that I can specify that. And I don't like to micromanage at all because, frankly, I'm busy and so it takes some time to get the right employee right that you trust to handle things A control freak like me. In case anybody didn't realize that you know, A-type personality.  15:17 For me to give up power and just say go ahead, please do this for me and be okay with that was a big step for me as an employer, because I'm very much a control freak. I very much said, well, I can't hire somebody to do it because they're not going to do it as well as I do. Yeah, exactly, and you have to give up. That's a big mental aspect. You have to give that up because there are people who are better than you at certain things. And why not, right, hire someone like we talked about with a financial accountant or bookkeeper? Right, why not hire somebody that that's what they love to do and that's all they do? I want people that are better than me doing things for my business to grow my business. So you've got to give up that ego, the fact that nobody but you can do it. Right, you have to really place trust in your employees, because when you do that and you hire people that are better than you, that's what's going to grow your business.  16:09 - Danielle Famble (Guest) Oh, absolutely, and a huge part of that is communication. As you said, you meet with your team once a week. I also have a weekly In person.  16:18 - Anne Ganguzza (Host) Well, not in person, I shouldn't say on Zoom.  16:19 - Danielle Famble (Guest) On Zoom.  16:20 - Anne Ganguzza (Host) Like a Zoom. I don't just text back and forth. Although I do text a lot of times, but-.  16:24 - Danielle Famble (Guest) Right.  16:24 - Anne Ganguzza (Host) We meet on a Zoom meeting. On a Zoom meeting.  16:26 - Danielle Famble (Guest) I also with my assistant. We meet once a week on a Zoom call and then we use Slack to communicate. We communicate via Slack every single day and at the end of our meetings I always say, if you need anything, I'll be in Slack. I mean, it's the way to get to me as quickly as possible. I love Slack.  16:42 Yeah we talk every single day and the more communication actually the better, because then that person gets to know you and they can kind of hear your voice and your tone of voice and how you're wanting things done. They get to know your style, how you give feedback. That open communication actually really just helps person to person. You're dealing with, in some ways, hopefully a human being who can really start to craft what they do to who you are, because this is a brand about your personality, about your voice, about your style so it's huge.  17:13 - Anne Ganguzza (Host) Yeah, I really do feel that I make it a point to express my appreciation frequently to my assistants, because they're like my right-hand people in reality and I'm always like, oh God, I appreciate you guys, thank you so much. I'm always making sure to do that because, again, I want them to feel appreciated. A thank you goes a long way to really having employees work their best for you, which is what you want. I mean, you're investing money in your employees as well as your business, right? So you want to make sure that your investment is going to pay off for you. And now here's the question what if you hire someone that is not necessarily working out well for you? What are your best tips for that? Because that's happened to me too, and that's not always easy as a boss to fire someone.  17:56 - Danielle Famble (Guest) It is not always easy. It is a very real possibility. Whenever you bring anyone into your business as a contractor, as a one-time gig work, whatever, whenever you bring someone in, it's very real possibility that it doesn't work. So I think, before you bring that person in, have a very clear understanding, write it down. I would even say with what it is that you are looking for, what are the checks and how do you know if this person is working or not working.  18:22 Have the metrics so that you can say hey, this is what I'm hoping to accomplish, this is what I need, and you know if that person has it or not.  18:31 - Anne Ganguzza (Host) Yeah, and you bring up a really good point, because when you say, write it down, so everybody that works for me has to sign an.  18:40 NDA right Number one and they have a contract Like I have a statement of work, here's what I expect, here's what you'll be paid, here are like the terms, and you can actually create that NDA or that contract fairly simply.  18:54 I have a lawyer that I hire all the time, but there are templates out all over the place, but that kind of keeps me I feel legally secure, so that, let's say, I'm discussing something about growing my business, that I don't want them to go out and then implement, which is always like an issue when you hire people within the same industry, because if they work for you and then you discuss ideas like here's how I want to grow my business, what's to stop them from necessarily taking those ideas and implementing for their own business? And sometimes I'm not saying that I'm completely possessive, but there were cases. A long time ago, I hired somebody to work on development of this podcast and there were a lot of ideas that were flying around about how to grow which then, after the person did not work out for me, ended up somehow being implemented by them. And so that's just one of those things. I think. To safeguard your own business and your personal brand, you need to have a contract in place.  19:50 - Danielle Famble (Guest) Absolutely. I think having a contract in place again, this is, you're running a business and so doing the things that businesses do to keep themselves safe. Contracts are a huge part of it. Ndas are a huge part of it. Sometimes I have to sign an NDA in order to audition.  20:05 - Anne Ganguzza (Host) Well, yeah exactly.  20:06 - Danielle Famble (Guest) There needs to be that sort of level of secrecy and security. So that's incredibly important and making sure that the person understands why and understands what they're assigning is incredibly important as well. So there are so many layers to it, not just oh, I need help with my marketing, let me just bring somebody in. It goes deeper than that and to your point of if it doesn't work out, have the off-ramp. How do you offload this person from your business? How do you off-board them? And understanding, like, what does that look like? And it needs to take time.  20:39 But before you get to that point, I would ask the VO boss themselves if it didn't work out, why? If it's a personality thing, completely understand that happens too, because personality traits if you're working with someone, you need to be able to work with that person. But if it didn't work out because they weren't doing things correctly, did you train them correctly? Really understanding, like your role in it? Because, as the boss, it is your responsibility to make sure that you are running the business, your business the way that you want it to be run, and it needs to be run If the people that you've brought into your business are not living up to your expectations. Did you set the right expectations, did you communicate those expectations to them, did you provide feedback on those expectations and then did you give consequences for what is going to happen if those expectations are not met?  21:28 - Anne Ganguzza (Host) Yeah, absolutely. I mean that is employer 101 right there. Absolutely, and that's covering yourself, and you want to make sure that you've covered yourself because your assistants have potential access to your life. I mean a lot of times like they'll have passwords to social media accounts. My accountant has the password to my QuickBooks. I mean my gosh.  21:48 Essentially, that could be very damaging if that person was not ethical right, and so there's a lot at stake for you. Passwords, personal accounts, branding, I mean just so many things that you're going to entrust them with. And I realize that, as an employer, again, as I said, if you're that type of person that says I'm the only one that can do it correctly or I'm worried about that, that is a mental thing that you will have to step back and take a look at. If you want to hire somebody and make sure that, if that is the case now, you want to make sure that you're protected, and so that requires NDAs, that requires contracts, and again, mine were not difficult. A consult with a lawyer that had me fine tune. A template for a contract for working for me worked, and all I have to do when I hire somebody else is just change the amount they're getting paid and change the name and change the address and then have them sign it before you start giving them access to your life and your business, because that is sacred to you.  22:44 - Danielle Famble (Guest) Yeah, and it's a vulnerable thing, like you are putting yourself knowingly in a vulnerable position where other people know intimate details about your life and your business.  22:56 - Intro (Announcement) However, large or small you?  22:58 - Danielle Famble (Guest) want to give out that information and if you are not prepared for that mentally going into it, it's a really hard transition to make when that person is actually there. I would say really ask yourself are you mentally prepared to be a boss of other people? Are you financially prepared to pay them and the finances not be a thing that other people? Are you financially prepared to pay them and the finances not be a thing that stresses you out, Because this entire process is quite a lot and are you ready to manage? Are you ready to share your vision and make sure that your vision is being executed by other people, that's not just you. All good stuff.  23:34 - Anne Ganguzza (Host) And in the end, guys, I promise you, it may be scary, it's worth it but.  23:38 I'll tell you what it's worth it, and it's the only way, I believe, that I could have grown my business to the point that it has grown and to allow me the freedom. I'm a little bit of a serial entrepreneur and I think, danielle, you probably are too, and so it's been the only way that I've been able to really do the things that I want to do in my businesses, to progress and move forward, and it's taught me a lot. Being a VO boss number one just in my voiceover career, but also being an actual boss, has taught me so much about myself and helped me to grow personally as well as professionally. So I think it's a win-win. It's a challenge and it's scary, but it's so worth it, oh man.  24:19 - Danielle Famble (Guest) I couldn't agree more. You learn so much about yourself when you are now responsible for other people. I'm not a parent, but I can imagine there's a very humbling sense when you become a parent, that you are now responsible for this other person and you have to think about yourself and them in a different way. Similarly with business, you learn so much about yourself, your capacity to lead, your desire to lead, your generosity, all of those things when you have someone else that you are bringing into this thing that you created your business. It is a journey. You'll run into adversity, you will have to figure it out, and then you learn about yourself how you're able to do that. And once you learn those things about yourself, the next hurdle may be just around the corner, but you know that you've been able to do it in the past. So that resilience, really that muscle builds up. It's totally worth it. I would not be able to have the business that I have if I was responsible for doing everything. You can only do so much with the amount of time.  25:21 - Anne Ganguzza (Host) You're only one person. You have only so many hours exactly in the day. So, oh, I love this conversation. Thank you so much, Danielle.  25:28 - Danielle Famble (Guest) Yeah, this is great, I love it.  25:29 - Anne Ganguzza (Host) For having this conversation with me. Bosses, I'm going to give a big shout out to our sponsor, ipdtl. You, too can be a boss. Find out more at IPDTLcom. You guys have an amazing week and we'll see you next week. Bye.  25:44 - Intro (Announcement) Join us next week for another edition of VO Boss with your host, Anne Ganguza, and take your business to the next level. Sign up for our mailing list at vobosscom and receive exclusive content, industry revolutionizing tips and strategies and new ways to rock your business like a boss. Redistribution with permission. Coast to coast connectivity via IPDTL.