Automation, AI, and Leadership with Pairsoft's Matt Cotter

Episode Topic In this episode of the Pay Pod, Matt Cotter, CEO of PairSoft, discusses the transformative impact of automation and AI on business processes. He delves into how his company is using automation to streamline procurement and accounts payable workflows, eliminating mundane tasks and boosting efficiency. Matt also shares his thoughts on the broader implications of automation and AI, particularly the fears and uncertainties businesses face when integrating these technologies into their operations. He emphasizes how the role of employees will change, with automation freeing them up to focus on more strategic and impactful work, rather than being bogged down by repetitive tasks. Lessons You’ll Learn Listeners will gain valuable insights into the role of AI in reshaping business workflows. Matt explains how automation can alleviate repetitive tasks, freeing up employees to focus on higher-value work that directly contributes to business growth and innovation. He offers practical advice on overcoming fears associated with automation, discussing how these technologies have the potential to enhance efficiency and create new opportunities. Additionally, Matt addresses how the workforce’s role is evolving, explaining that the work people do will change, but automation will not necessarily eliminate jobs—rather, it will shift the focus to more strategic and analytical tasks. About Our Guest Matt Cotter is the CEO of PairSoft, a company specializing in AI-driven automation for procurement, accounts payable, and document management. With a background in leading technology-driven transformations, Matt has been at the forefront of integrating AI to improve business operations. His leadership is driven by a passion for helping businesses achieve operational efficiency and enhancing employee productivity. Matt believes that the future of work is about leveraging technology to empower people, and he strives to create a culture where innovation and empathy intersect to drive positive change within organizations. Topics Covered In this conversation, Matt covers a wide range of topics related to the future of automation in business, focusing specifically on procurement and accounts payable processes. He addresses the common fears and misconceptions surrounding AI, highlighting how businesses can overcome resistance and embrace second-order change. Matt also discusses the role of AI in enhancing operational efficiency, reducing human error, and enabling employees to take on more meaningful, strategic roles. Furthermore, he explores leadership in a rapidly evolving technological landscape and how companies can use AI to not only improve business operations but also create a positive impact on employees and customers