AI and Agentic Systems in Healthcare Workflow Optimization - with Ylan Kazi of Blue Cross Blue Shield of North Dakota

Today’s guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield of North Dakota. Ylan returns to the show to discuss the latest developments in AI adoption within healthcare. The conversation explores key obstacles, including cultural resistance, the need for an AI Hippocratic Oath, and the risks of holding AI to unrealistic standards. Ylan also examines how agentic AI—capable of operating across systems to accomplish complex tasks—is reshaping healthcare operations. From optimizing administrative processes to rethinking claims management, AI has the potential to drive efficiency while maintaining human oversight where it matters most. This episode is sponsored by Searce. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.