Adam Coughlin - Story First, Scale Second: Why Messaging Wins Markets

In this episode of SaaS Fuel, host Jeff Mains sits down with Adam Coughlin — Co-Founder, CMO, and Managing Partner at York IE — to explore how SaaS founders can craft powerful messaging, align teams, and build scalable go-to-market strategies that don’t rely on buzzwords or bloated org charts. From the power of customer funding and finding your minimum viable audience to avoiding messaging mistakes that kill momentum, Adam shares a blueprint for creating story-driven marketing that actually works. Whether you're an early-stage founder or scaling to Series B and beyond, this episode will change the way you think about go-to-market.Key Takeaways 00:00 - Intro: Customer-funded growth and audience-first strategy 01:11 - Why company culture is your hidden growth lever 02:20 - Messaging isn’t enough — storytelling that resonates 04:10 - Meet Adam Kaplan from York IE 08:44 - Why founders default to jargon (and how to fix it) 13:02 - Building a message that drives GTM, sales, and fundraising 16:20 - Defining your Minimum Viable Audience 20:08 - Bootstrapping and customer funding as strategic growth 22:11 - The most common go-to-market mistake 24:35 - What to do before you build a sales team 28:03 - Adam’s book pick: Small Fish Big Pond 29:01 - Content that supports both SEO and sales 34:04 - The power of message consistency across platforms 37:41 - Leveraging founder brand without vanity 43:02 - Staying grounded as a founder in chaotic markets 45:03 - Why marketing is not just a departmentTweetable Quotes “A confused mind doesn’t buy. Messaging must be simple, clear, and consistent.” – Adam Coughlin “Your story isn’t just for marketing — it’s how you align your team and scale your vision.” – Adam Coughlin “Customer-funded growth gives you optionality later — without giving up control early.” – Jeff Mains “Founders need to stop mimicking competitors and start telling their own story.” – Adam Coughlin “If your LinkedIn, blog, and sales team all sound different — you’ve already lost.” – Jeff Mains “Marketing isn’t a department. It’s a strategic engine that drives every other function.” – Adam CoughlinSaaS Leadership Lessons Start with your audience, not your product. A clear understanding of your minimum viable audience is more powerful than shouting into the void. Messaging is a team sport. If every team member tells a different story, you confuse the market — and confused minds don’t buy. Ditch the jargon. Founders often invent new language, but if prospects don’t understand it, you lose them. Customer funding beats investor pressure. Bootstrap when you can — early traction through real customers unlocks smarter long-term growth. Story drives go-to-market alignment. A consistent story across sales, marketing, and fundraising is your secret weapon in crowded markets. Your founder brand matters — if used right. Done well, it builds trust and community. Done poorly, it becomes a vanity distraction.Guest Resources Email - adam@york.ie Website - http://york.ie/ Linkedin - https://www.linkedin.com/in/adamcoughlin/Episode Sponsor Small Fish, Big Pond – <a...