A.I. Service Desks - Muddu Sudhakar, Aisera

Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise. We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers.   Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack. Links from the show:AiseraAisera Press ReleasesAisera Case Studies Sponsors:Manning books << 40% off all books code: PODVOICETECH19Conversation Design Institute << 25% off courses: VOICETECH25Rumble Studio << create your free account Find us here:WebsiteApple PodcastsSpotifyYouTubeDiscordLinkedInXRedditPatreoncarl@voicetechpodcast.com ★ Support this podcast on Patreon ★