A.I. Service Desks - Muddu Sudhakar, Aisera - Voice Tech Podcast ep.083

Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise. We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers.  Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack. Sponsor LinksManning books << 40% off all books code: PODVOICETECH19Conversation Design Institute << 25% off courses: VOICETECH25Voice Tech Pro listener upgrade << no adsRumble Studio << create your free account Links from the showAiseraAisera Press ReleasesAisera Case Studies Subscribe for more episodesApple iTunesGoogle PodcastsSpotify Read all about itNewsletterMedium BlogWrite for us Make your voice heardTwitterReddit Facebook Email: carl@voicetechpodcast.com Show your supportGo Pro Advertise Leave a reviewSupport the show