85_How Love and Compassion Can Improve Patient Experiences with Thomas Dahlborg

On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Thomas Dahlborg, award-winning author of “From Heart to Head & Back Again: A Journey Through the Healthcare System” and President and CEO of Dahlborg HealthCARING Leadership Group, LLC (DHLG). Quint and Tom discuss why patient experience scores have been stagnant despite continued investment and offer practical tools and tips to help healthcare leaders achieve measurable results. Tom Dahlborg has worked in the healthcare industry for more than 40 years in roles ranging from housekeeper to Chief Financial Officer. This background, in addition to his own experience as a patient, has allowed him to see healthcare through numerous lenses and to recognize both the goodness in the system as well as the opportunities to make things better for others.  Tom believes that engaging heart, compassion, empathy, and love is the key to shifting the trend and improving patient experiences. From cutting back on measurement to rethinking financial incentives, listeners will walk away from the episode with actionable insights on how to refocus patient experience efforts in your organization.   About Thomas Dahlborg Named a Healthcare Disruptor and a Mental Health Champion by Authority Magazine and a Ruckus Maker by The PX Community, with forty years of extensive healthcare leadership experience, Tom is a voice for love centered care models, servant leadership, and quality and systems improvement. A former healthcare CFO, VP of Strategy, Analytics Leader, Value-Based (before it was called that) Contracting Leader, and more, Tom is also an internationally recognized speaker and writer.  Tom’s multiple award-winning book, From Heart to Head & Back Again … a journey through the healthcare system, is a call to action serving to bring people together to make a positive impact for others in healthcare and beyond and served as a 2021 AUPHA book award for healthcare leaders of tomorrow. Tom brings practical, tangible, impactful tools married with love, compassion and caring to transform healthcare to healthCARING and to improve the health and well-being of all. Tom believes at the end of the day it is all about Love and Impact – Love is the Force Multiplier – and sometimes you must disrupt the system for the betterment of All.  Resources Harley Davidson Completes Rewiring of Strategic Plan Dahlborg HealthCARING Leadership Group ·      Article: It is disheartening to read that health systems require financial incentives to do what is right ·      Article: Love > Tactics to improve Patient Experience Rewiring Excellence: Hardwired to Rewired by Quint Studer From Heart to Head and Back Again… A Journey Through the Healthcare System by Thomas Dahlborg The Big Kid…And Basketball…And the Lessons He Taught His Father And Coach by Thomas Dahlborg