522: THE REFUND THAT TOOK FIVE EMAILS AND A SURVEY

Got hit with a surprise charge and thought, no biggie—I’ll just ask for a refund. What followed? Five emails, a survey, and a whole lot of no thanks. In this episode, I’m breaking down the hoops Rise Guide made me jump through and why that kind of customer service is a brand reputation killer. If you sell anything online, you need to hear this. RESOURCES MENTIONED NOTE: Some links below contain affiliate/referral links. It is a way for this site to earn advertising fees by advertising or linking to certain products and/or services. DISCOUNT: Code for 30+ free days of Podcast Audio Hosting through Libsyn: bossgirl RESOURCE: Need a Podcast Editor? Hire mine & tell him I referred you…The Podcast Man HIRE ME: Back Pocket VIP Coaching YOUTUBE CHANNEL: Subscribe >> The House of Sugar Creek MY BOOK: Snag a copy! Pillars & Purpose: How to Build a Business That Works for You RESOURCE: Contract Templates for your Business YOUTUBE CHANNEL: Subscribe to the BGC YouTube Channel and listen to my episodes via YouTube! MY 90-DAY UNDATED PLANNER: Buy it here! RESOURCE: Receive 20% off your first month or your first year with Dubsado RESOURCE: Freebie: How to Price for Profit Worksheet RESOURCE: Freebie: Create a years worth of Content in Minutes LEAVE A MESSAGE: Click Here SEARCH BAR CONFESSIONS: Starts at 8:23 BUSINESS NUGGET: Starts at 13:59 EPISODES YOU MIGHT ALSO ENJOY... EPISODE 521 – PAPER TRAILS SAVE YOU. EVERY TIME. EPISODE 512 – MAKING SPACE FOR YOURSELF EPISPODE 472 – VISIBILITY & YOUR BUSINESS EPISODE 422 – HOW TO STAY PROACTIVE WHEN BUSINESS IS SLOW EPISODE 372 – HOW TO PERFECT YOUR OFFERINGS PAGE EPISODE 322 – FRIENDSHIP BREAKUPS & HOW TO BE A BETTER FRIEND EPISODE 272 – 5 REASONS YOU SHOULD BE CREATING UNIQUE CONTENT EPISODE 222 – STAYING IN YOUR LANE EPISODE 172 – NITTY GRITTY INTERVIEW WITH JENNY MELROSE EPISODE 122 – HOW TO IMPROVE YOUR BOUNCE RATE FIND TAYLOR ONLINE... Blog – The House of Sugar Creek Instagram – @taylorlbradford Facebook – bossgirlcreative Pinterest – thehouseofsugarcreek TikTok – @taylorlbradford YouTube – The House of Sugar Creek YouTube – Boss Girl Creative