333: How AI Is Transforming On-Call Life — The Future of SREs and IT Ops with Gou Rao, Co-Founder of NeuBird.ai

Gou Rao is a serial entrepreneur and the co-founder of NeuBird, where he"s building Hawkeye—an AI-powered site reliability engineer designed to identify, diagnose, and resolve IT infrastructure issues. He previously co-founded Portworx, which was acquired by Pure Storage for $370 million in 2020. In 2024, NeuBird raised a $22.5 million seed extension from M12, Microsoft’s venture arm, following a $22 million seed round led by Mayfield, Stepstone Group, and Prosperity7 Ventures. Gou holds a bachelor’s degree in Computer Engineering from Bangalore University and a master’s degree from the University of Pennsylvania. In this conversation, we discuss:Gou Rao’s journey from late-night support calls to co-founding NeuBird and building Hawkeye, an AI-powered site reliability engineer.Why diagnosing IT issues is 99% of the problem—and how Hawkeye helps SREs move from noise to actionable insight in minutes.The shift from chatbots to agentic systems—and why reasoning, not just automation, is the next frontier for enterprise AI.How AI can reduce burnout by eliminating repetitive incident response tasks, freeing teams to focus on creativity and automation.The importance of transparency, explainability, and human oversight in deploying AI systems with agency.Gou’s reflections on entrepreneurship, including why “mistakes are an asset” and how jumping into the unknown can lead to your biggest breakthroughs. Resources:Subscribe to the AI & The Future of Work Newsletter: https://aiandwork.beehiiv.com/subscribe Connect with Gou on LinkedIn: https://www.linkedin.com/in/gouthamrao/ AI fun fact article: https://www.hrdive.com/news/anthropic-report-AI-software-engineers-automation-augmentation/739833/ On becoming an investor and discovering amazing companies: https://www.buzzsprout.com/520474/episodes/7446373