3 Business Lessons from a Failed Office Rental

#287 In this episode, I share a recent frustrating experience I had with a coworking space (spoiler: I’m no longer a member). But more importantly, I’m using it to highlight 3 key lessons every business owner needs to hear. Here’s what happened… Miscommunication, unaddressed billing issues, and inflexible systems turned what could’ve been a minor hiccup into a lost relationship. Whether you run a gym, coach clients, or sell products, the principles apply: Communicate clearly – Say what you’ll do, then do what you said. Radio silence breaks trust faster than anything. Fix billing mistakes fast – There’s no such thing as a “small” billing error. Own it. Stay flexible – If your system can’t make room for your customer, they won’t make room for you. I wrap up with a challenge: What’s one policy, habit, or touchpoint that might be quietly pushing your best people away? This one might sting a bit but it’ll sharpen your business. Let’s dive in.