209: Perception vs. reality: why communication is everything

Uncertainty isn’t a phase anymore, it’s the baseline. And leaders who keep waiting for a return to “normal” are falling behind. In this episode, I unpack why managing in constant change requires a different toolkit, and how the most overlooked leadership lever right now isn’t budget, headcount, or strategy. It’s perception. When your team feels stuck, unmotivated, or uncertain, the issue may not be what’s happening, but how they understand what’s happening. That’s why communication is no longer a soft skill. It’s the strategy. Inside, we cover:How to spot perception vs. experience issuesWhat to say when you don’t have all the answersHow to lead your team (and managers) without spiraling into commiserationThe real reason your team might feel lost and how to rebuild clarity If you lead in a turbulent org, manage other managers, or just want to show up with more confidence right now, this one’s for you. Looking for support for yourself of your team? I"ve got you covered. Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I help teams build clarity, accountability, and momentum through practical tools and research-backed strategies that make managing easier. Get all the details at: www.liagarvin.com or reach out at hello@liagarvin.com