#208: The Retention Playbook: Loyalty in 100 Days

In this week’s edition of the AmiSights Podcast, Joey Coleman discusses the critical importance of employee retention and experience, emphasizing that the first 100 days of an employee's journey are crucial for their long-term engagement.  "When we think of employee experience and customer experience, they're actually two sides of the same coin. As we improve one and polish one up, the other one increases in value and shine as well. And vice versa. If your employee experience is going down and down, I can almost guarantee that your customer interactions are getting more and more negative as well." Today’s episode explores the importance of customer and employee retention, drawing on insights from Joey Coleman’s books Never Lose a Customer Again and Never Lose an Employee Again. It also addresses the challenges and strategies of maintaining company culture and employee engagement in a virtual, global work environment, while highlighting the powerful connection between employee experience and customer experience—and how strengthening one can directly enhance the other. Connect with Joey: https://www.linkedin.com/in/joeycoleman1/ Recorded on 8/12/25