#189 "Be the Hummingbird, Make the Difference"- Elexa Ruth & Casey Paulson (Discovery Land Company and Driftwood Golf & Ranch Club)

(Live from the Moody Center with Mr. Casey Paulson, Project President/Regional Vice President, Discovery Land Company & Elexa Ruth, GM Driftwood Golf and Ranch Club, Austin, TX) Special thanks to Rachel Reap, Director of Premium Service at the Moody Center in Austin for her hospitality in hosting this podcast event. 📍Description: Recorded live at the Moody Center, this heartfelt episode features Discovery Land’s Casey Paulson and Driftwood Golf & Ranch Club’s Elexa Ruth. Bart Berkey guides an intimate conversation exploring how small actions, deep care, and personal responsibility create unforgettable premium experiences. From handwritten Father's Day cards to spotting fallen signage, this episode is a powerful reminder that Most People Don’t… but YOU Do. 💡Major Takeaways / Learnings: Responsibility often begins early and becomes a lifelong motivator. For Casey, becoming a father at 20 shaped his relentless drive and sense of accountability. Leadership is about consistency in doing the right thing, even when no one is watching — or helping. Noticing is a superpower. Elexa’s attention to detail comes from genuine care, cultural consistency, and high standards. “See something, do something” isn’t just a phrase—it’s a leadership practice. Creating magic for others requires preparation. From branded Yetis to personalized cards, it’s about having tools on hand to surprise and delight. Hiring for care matters more than hiring for skill. You can train technical abilities, but you can’t teach heart. Follow-up builds emotional loyalty. A simple “thank you” can leave a lasting impression that most overlook. Even the smallest act—like a hummingbird’s drop of water—can start a movement. 💬Memorable Quotes: “Most people don’t think they can make a difference.” – Casey Paulson “You just have to grind through it… Just keep being better.” – Casey Paulson “We don’t want our members to have to think of anything when they walk into our little bubble.” – Elexa Ruth “Magic happens when someone spends a little more time than someone reasonably would expect.” – Elexa Ruth (quoting Teller of Penn & Teller) “Most people don’t follow up.” – Bart Berkey “You can't nurture care.” – Elexa Ruth ✨Why It Matters / How to Use It: This episode is a playbook for elevating any experience—whether in hospitality, leadership, or everyday life. If you lead a team, serve clients, or want to build culture through care: Hire for heart, not just resume. Notice. Then act. Prepare your team to surprise and delight with simple, thoughtful tools. Remember that follow-up builds trust—and it only takes seconds. You don’t need a title or budget to make a difference. Be the hummingbird. More about these companies and their locations: https://discoverylandco.com https://driftwoodgolfclub.com https://moodycenteratx.com https://mostpeopledont.com