126. The Secret to Better Sales: Authenticity and Follow-Up Strategies with Rachel Morgan

Struggling to close sales without feeling pushy? In this episode I speak with Rachel Morgan, a Retail Sales Coach and Trainer, is passionate about helping retail businesses thrive and achieve their full potential through effective sales strategies and customer engagement. With +13 years of experience in luxury retail, she works with businesses to hear less "I'm just looking" and feel confident to engage without feeling pushy and effectively follow-up. She specializes in turning around underperforming stores and increasing their customer lifetime value. In this episode: Rachel’s career shift from fine jewelry sales to launching her own sales training business The difference between sales coaching and training, and why you need both How to build genuine connections with your customers and avoid pushy sales tactics The importance of follow-ups and how they create long-term customer relationships Tips for crafting open-ended questions that help you learn more about your clients and boost your sales How to engage customers effectively in retail or online business Action Steps for the week: Follow up with 5 people that you have not spoken to in a month.  Look at what the last 5 people bought from you, and see if there was an upsell you could have offered.  Think about your open ended questions Connect with Rachel: Instagram: https://www.instagram.com/rachelmorgancoaching Linkedin: https://www.linkedin.com/in/rachelmorgancoaching/ Website - https://www.rachelmorgancoaching.com Let's Chat - https://calendly.com/rachelmorgancoaching/connection-call Newsletter - https://www.rachelmorgancoaching.com/offscript Connect with me, Hayleigh Hayhurst: Website: https://www.espressopodcastproduction.com/ YouTube: https://www.youtube.com/@EspressoPodcastProduction Instagram: https://www.instagram.com/espressopodcastproduction/ TikTok: https://www.tiktok.com/@espressopodproduction Music: John Kiernan. www.johnkiernanmusic.com Produced by Espresso Podcast Production: https://www.espressopodcastproduction.com/ Join the Conversation: What did you think of this episode? Share your thoughts and key takeaways with me on social media using the hashtag #EmployeeToBoss. If you enjoyed this episode, please leave a review and share it with your network.