120 - What is Your Customer Experience?

In this conversation, we discuss the significance of customer experience in business, regardless of your operation al model.  Having a clear vision, maintaining professionalism through your online presence, and the necessity of having a consistent message is key.  Don't be afraid to niche yourself and your business, as well as creating recognition programs for both your clients and your staff. Key Takeaways: Customer experience is crucial for business success A clear vision statement helps define customer experience Professionalism can be enhanced with a custom domain Consistency in messaging is key to customer recognition Niche marketing allows for specialization and expertise Recognizing personal milestones strengthens client relationships Authenticity in business interactions fosters trust Repetition of messaging increases customer engagement Building a professional connection goes beyond transactions Being unique and claiming your vision sets you apart   Kirsten Flory is the President & CEO of Foundations Commercial Real estate and host of The Small Business Mindset podcast. www.kirstenflory.com