1094 AI-Powered Customer Support: Gradient Labs’ Game Plan

In this episode of "ThinkFuture," I sit down with Dimitri, the CEO and co-founder of Gradient Labs AI, to explore how they’re revolutionizing customer support in regulated industries like financial services. Dimitri shares how their AI agents can handle up to 40% of customer queries without even touching sensitive data, aiming to outshine human agents in quality, especially for big operations. We dive into how Gradient Labs tackles AI pitfalls—like going off-topic or giving bad advice—with a multi-step safeguard system to keep things compliant and on point. Dimitri also opens up about the company’s origin story, explaining how his banking and ops expertise, paired with modern AI, sparked the idea to start Gradient Labs. He reflects on his time at Monzo, where stellar customer service fueled success, and how AI can help big companies keep that personal touch at scale. Looking ahead, Dimitri envisions Gradient Labs expanding into tasks like fraud investigations, with the big dream of AI that truly learns and adapts—a challenge they’re ready to tackle. YouTube fam, this one’s for anyone curious about AI, customer service, and the future of regulated industries!---Connect with Dimitri https://www.linkedin.com/in/dimitrimasinThe media was brought to you by polyscope https://polyscopemedia.com