What's one of the best, cost-effective, time-effective ways to build a following these days? Podcasting. My guest Alex Sanfilippo is a podcaster with an entrepreneurial eye for opportunity. He's the founder of PodPros.com and PodMatch.com, both sites I enjoy using as a member and he is also a super nice guy. We chat ab

Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. They discuss how companies can create a great end-to-end customer experience and enhance productivity through process mapping.   Top Takeaways:  ·        Customer service is traditionally focused on th

Let’s take a moment to relive those days as children on the playground. Were you bullied, teased, or ridiculed? You probably remember some of those experiences like they happened yesterday. Years ago, you built walls of protection and silos of safety to make sure no one could hurt you.  It’s time to tear down those wal

Would you take off in a sailboat by yourself and go off to sea? My guest on this episode did just that. As a young man, Dave Bricker was inspired by the remarkable people he met in Miami’s “secret floating village.” The sailboat anchorage a quarter-mile off-shore from Miami City Hall attracted world travellers, squatte