The Expertise of Emotionally Intelligent Luxury
Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands. In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands. In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.
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In Chapter 8 of Luxury Institute"s latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethical, trusted superconnector, will be far m
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute"s latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary customer experience occurring at these “
Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?
In Chapter 6 of Luxury Institute"s latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury retail, luxury travel, and luxury real es
In Chapter 5 of Luxury Institute"s latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss trust and loyalty. How do we build trust and loyalty? Can you have loyalty without trust? What is trust without loyalty? And how do trust and loyalty impact your ability to create extraordinary customer exper
In Chapter 4 of Luxury Institute"s latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the expertise required to become a master of creating and delivering ECEs: become a high-performance relationship builder using emotional intelligence and self-mastery. We cover the 2 elements of Luxury Insti
Extraordinary Customer Experiences: A Series - Everyday ECEs and The Missed Opportunities
Luxury Institute"s latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by top professionals to deliver them consistently and successfully. In Chapter 3 , Luxury Institute explores different ways to deliver everyday ECEs, the missed opportunities to c