“You’re call is very important to us…” Don’t you just hate hearing that? Having to call customer service can be a long and frustrating experience. So, this episode begins by discussing how to make that experience a little bit smoother. https://www.realsimple.com/work-life/life-strategies/customer-service-tips If you di

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Cooperation is the means by which life arose in the first place. It’s how we progressed through scale and complexity, from free-floating strands of genetic material, to nation states. But given what we know about the mechanisms of evolution, cooperation is also something of a puzzle. How does cooperation begin, when on

In this episode of "Keen On", Andrew is joined by Nichola Raihani, the author of "The Social Instinct: How Cooperation Shaped the World", to discuss what makes us human and how our societies work. Nichola Raihani believes that although individuals are expected to benefit from selfish behaviour; cooperation is not only