Des Traynor is a Co-Founder of Intercom, and has built and led many teams within the company, including Product, Marketing, and Customer Support. Today Des leads all Intercom’s R&D efforts, and parts of Intercom’s marketing. In Today's Episode with Des We Discuss: 1. From Consultancy to Founding a Unicorn: What was the

My guest today is Des Traynor. Des is the co-founder and Chief Strategy Officer of Intercom - a customer service solution that helps businesses answer product questions, offer instant support, and automate sales. The business was founded in 2011 and its products operate within 25,000 businesses, including the likes of

Today’s interview is with Des Traynor, Chief Strategy Officer and Co-founder at Intercom. Des joins me today to talk about some research they recently conducted around customers' communication preferences and what that means. We then go on to talk about ChatGPT and how they believe it will change everything, particular

Des Traynor is the cofounder of Intercom which creates modern Customer Service software that redefines how businesses support their customers. The company has raised over $241 million from top tier investors such as Kleiner Perkins, Bessemer Venture Partners, or Index Ventures to name a few.

Intercom CEO Des Traynor discusses why startups need to grow fast (7:44), how to execute at speed (10:48), build an effective culture (33:35) & more!

All disruptive technologies start selling first to early adopters in the market. As the customer base and market matures, successful disruptive technologies evolve adding sophistication that larger customers need at scale. Intercom is a perfect example of this - first selling to companies in their Y-Combinator batch, t