The Action Catalyst
The Action Catalyst interviews top leaders and achievers, sharing hard-earned tips and advice to help you uncover your inspiration and gain valuable insights to overcome setbacks, defeat mediocrity, and reach your goals in life, business, and beyond. Southwestern/Great American, Inc., dba Southwestern Family of Companies, for itself and its related entities and their assigns, reserves and retains all rights to their copyrighted materials and trademarks contained in this podcast.
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Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains why when it comes to good customer service, it takes one to say yes, but two to say no. Hear Shep's full interview in Episode 13 of The Action Catalyst.
Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episode 477 with Patrick McAndrew, a seasoned entrepreneur and high-performance coach, and the Founder/CEO of HARA.
Master the Game Within, with Patrick McAndrew (Entrepreneurship, Leadership, Self-Improvement, Focus)
Patrick McAndrew, a seasoned entrepreneur and high-performance coach, and the Founder/CEO of HARA, talks about living inside of an art gallery, how speed reading paved the way for a new career, the things that often get mistaken for lack of motivation, finding fear at the top, where confidence really comes from, breaki
Topaz Adizes, an Emmy Award-winning writer, director, author, experience design architect, and founder of The Skin Deep, explains why not sleeping in your kitchen is important and why not to confuse comfort with safety. Hear Topaz's full interview in Episode 476 of The Action Catalyst.
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.
Championship speaker and executive coach Dananjaya Hettiarachchi explains the difference between pull vs. push messages, which is better, and how to craft it. Hear Dananjaya's full interview in Episode 61 of The Action Catalyst.
